Online Operations Student Worker (NFWS)

Grand Canyon Education · Phoenix

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Position Summary/Purpose:

Grand Canyon Education (GCE) is seeking an Online Operations Student Worker to reinforce the mission of Grand Canyon University by supporting the online operations leadership team. The student worker will collaborate with regional leadership and University Development Counselors (UDCs) to support operational initiatives, student outreach efforts, appointment-setting activities, and recruitment operations. This position will also provide administrative and project support to help enhance the prospective student experience and support regional enrollment objectives.

Primary Responsibilities/Accountabilities/Essential Functions:

• Send templated communications to prospective students to assist with appointment scheduling and facilitate connections with their local University Development Counselor (UDC).
• Business to business account follow up.
• Proficient use of University systems to execute multiple tasks for recruitment purposes.
• Organizes time effectively so all prioritized work is completed in a timely manner and desired contact rates are achieved to ensure service quality.
• Provide operational and administrative support to the online operations leadership team and University Development Counselors as needed.
• Perform other duties and special projects as assigned in support of operational, enrollment, and student recruiting initiatives.

Equipment Used and Responsibility:

• MS Office
• CRM
• Jabber Phone System
• Calabrio

Qualifications:

• Ideal candidate is highly motivated, organized, and passionate about supporting student success and GCU's Christian mission.
• Strong interpersonal, organizational, and communication skills with the ability to effectively manage multiple priorities.
• Computer Skills: Proficient with Microsoft Office Suite; experience with CRM and other university systems preferred.
• Writing and Communication Skills: Ability to communicate professionally and effectively both verbally and in writing.
• Ability to work independently while collaborating effectively with regional leadership and University Development Counselors.
• Hours may vary based on semester schedules and business needs.
  

Experience/Education:

Grand Canyon Education is committed to a student-first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student (online or campus) in a Bachelor's program or Master's program.
• Maintain a 2.0 GPA as a Bachelor's-level student or a 3.0 GPA as a Master's-level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage
Anticipated End Date: June 30, 2027
Manager: Vince Zuniga

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