Manager, Technology Operations - Coke ON

Coca-Cola · Tokyo

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Job Description Summary:

The Coca‑Cola Company is evolving into a more digital‑first, data‑driven enterprise to fuel sustainable growth, increase speed to market, and unlock new sources of value. Rapid advances in technology, data, and AI create a unique opportunity to accelerate the KO system’s next chapter of growth by reimagining our core competitive advantages. Building on a strong foundation of modernized infrastructure, global digital experiences, early data capabilities, and proven use cases, we are now shifting from early wins to scaled, end to end impact on growth, productivity, and efficiency.

This next phase moves us from an analog world to a fully digitized one, powered by a digital growth engine that embeds data, technology, and AI into our most critical business domains. Success will require more than technology implementation, it demands a strategic transformation of core capabilities, a domain based, product centric operating model, and a cultural shift toward experimentation, data and technology fluency, and seamless partnership between business and digital teams.

Job Description Summary

The Manager, Technology Operations plays a critical role in ensuring the stability, performance, reliability, and continuous improvement of the platforms and technology services that power Coke ON and enable Coca-Cola's digital transformation. Sitting within the Technology Delivery organization, this role serves as the operational bridge between engineering, architecture, product, infrastructure, cybersecurity, and business teams to ensure Coke ON consistently delivers value at scale.

As Coca-Cola accelerates adoption of cloud technologies, data platforms, automation, and artificial intelligence capabilities, operational excellence becomes increasingly important to maintaining Coke ON's business continuity and supporting growth. This role owns the operational readiness, service reliability, release governance, incident management, and continuous improvement of the Coke ON consumer platform.

The successful candidate will work closely with product managers, engineering teams, architects, business stakeholders, and multiple delivery partners to ensure Coke ON delivers a seamless, scalable, and high-quality consumer experience.

Beyond traditional technology operations, this role is expected to drive cross-functional coordination across application development, platform operations, vendor management, service support, and production delivery, ensuring successful operation of a large-scale consumer-facing digital ecosystem.

Responsibilities include:

• Manage day-to-day technology operations for Coke ON applications, platforms, integrations, and consumer-facing services.
• Monitor service reliability, availability, performance, and business impact through appropriate metrics, observability, dashboards, and reporting.
• Coordinate incident response, service recovery, problem management, and root-cause analysis across cross-functional teams and delivery partners.
• Lead operational readiness, release governance, and production deployment reviews for new implementations, platform enhancements, and major releases.
• Use operational data and automation to eliminate recurring issues, improve monitoring, and increase operational efficiency.
• Support cloud-based environments and promote platform performance, scalability, resilience, security, and cost efficiency.
• Manage operational vendors and partners against agreed service levels, delivery expectations, and performance outcomes.
• Contribute to security, privacy, compliance, business continuity, disaster recovery, and operational resilience activities.

Organizational Impact

• Directly determines the reliability and business continuity of the Coke ON platform serving JKOU consumers and bottler operations.
• Supports operational readiness, release governance, and service adoption for Coke ON releases and platform enhancements that impact commercial, marketing, consumer, and vending experiences. Works across engineering, infrastructure, cybersecurity, architecture, product teams, and external delivery partners in a matrixed digital product operations environment. Promotes a culture of continuous improvement, accountability, collaboration, and customer-focused service excellence for Coke ON.

Innovation & Complexity

• Resolves complex operational challenges involving Coke ON, cloud platforms, and interconnected business-critical systems.
• Applies automation, observability, and monitoring capabilities to improve Coke ON's operational performance and reliability.
• Uses data and analytics to identify trends, proactively address operational risks, and improve Coke ON's service outcomes.
• Identifies recurring technology problems affecting Coke ON and implements long-term, sustainable solutions.

Communication & Influence

• Communicates Coke ON's operational status, service risks, business impact, and technical concepts clearly to both technical and non-technical stakeholders. Facilitates incident and problem management discussions with clear, timely communication during Coke ON service disruptions.
• Builds trusted relationships with vendors and partners supporting Coke ON's application delivery, platform operations, and consumer service environment.
  

Candidate Profile

An operationally disciplined technology leader with strong analytical thinking and stakeholder management capabilities, ideally with experience supporting consumer-facing digital platforms such as Coke ON. Helps establish modern operational practices that support a resilient, scalable, and high-performing digital ecosystem.

Experience & Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, related discipline or work experience.
• 5+ years of experience in technology operations, digital product operations, application operations, service delivery, platform operations, or related technology functions, preferably supporting consumer-facing digital services. Or experience supporting enterprise applications, digital products, cloud platforms, or business-critical technology environments.
• Strong understanding of operational processes including incident management, problem management, change management, and service monitoring.
• Experience working with cloud technologies, enterprise platforms, infrastructure services, and modern operational support models.
• Knowledge of service management frameworks, operational governance practices, and technology performance measurement.
• Experience collaborating across engineering, architecture, cybersecurity, product management, and business stakeholder teams.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable operational improvements.
• Familiarity with automation, observability, monitoring, and operational intelligence capabilities.
• Working knowledge of cybersecurity, privacy, compliance, and risk management considerations within technology operations environments.

For JKOU, the following are additionally valued:

• Deep understanding of Japanese consumer behavior, digital platforms, and loyalty ecosystems relevant to Coke ON.
• Experience building or scaling consumer apps in Japan, ideally within vending, retail, or FMCG.
• Japanese language proficiency is required; business-level English is required.

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Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

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