Patient Food Hospitality Attendant – Training Lead
Orlando Health · Orlando
Position Summary
Patient Food Hospitality Attendant – Training Lead
Location: Orlando, FL
Department: Food & Nutrition Services
Job Type: Full-Time
Lead Through Service. Inspire Excellence.
Orlando Health is seeking a Patient Food Hospitality Attendant – Training Lead to help create an exceptional dining experience for our patients while supporting the growth and success of our hospitality team. In this role, you'll combine outstanding customer service with hands-on training and mentorship, ensuring team members deliver safe, compassionate, and high-quality meal service every day.
If you enjoy coaching others, providing exceptional service, and making a meaningful difference in the patient experience, we'd love to have you on our team.
What You'll Do
As a Patient Food Hospitality Attendant – Training Lead, you will:
Lead by example by delivering exceptional customer service to patients, families, visitors, and healthcare team members.
Train and mentor new Patient Food Hospitality Attendants using approved educational materials and hands-on instruction.
Demonstrate proper meal tray delivery and collection procedures, guest tray processing, patient meal selection assistance, and service recovery techniques.
Educate team members on isolation precautions, food safety standards, and customer interaction best practices.
Coordinate daily patient meal service operations to ensure timely, accurate, and compassionate service.
Respond to patient concerns and partner with leadership to ensure prompt service recovery.
Monitor compliance with portion control, tray accuracy, meal delivery standards, and guest tray procedures.
Support departmental education, performance improvement initiatives, and ongoing staff development.
Maintain knowledge of therapeutic diets to assist patients with meal selections and improve patient satisfaction.
Follow food safety guidelines, including HACCP principles, universal precautions, and foodborne illness prevention practices.
Foster a collaborative, respectful, and inclusive environment while supporting Orlando Health's commitment to excellence.
Minimum Qualifications
One (1) year of food service experience.
Strong customer service and communication skills.
Ability to read, write, and communicate effectively.
Ability to respond professionally to patient and customer inquiries.
Flexibility to work rotating shifts based on department needs.
Willingness to cross-train and support multiple areas within Food & Nutrition Services.
Preferred Qualifications
Experience training or mentoring team members.
Hospital, healthcare, or hospitality food service experience.
Knowledge of therapeutic diets and patient meal service.
Understanding of HACCP guidelines and food safety best practices.
Strong leadership, coaching, and problem-solving skills.
Why Orlando Health?
Every meal is an opportunity to make a positive impact on a patient's healing journey. As a Patient Food Hospitality Attendant – Training Lead, you'll play an important role in creating a welcoming dining experience while helping develop the next generation of hospitality professionals.
At Orlando Health, you'll enjoy:
A supportive, team-oriented work environment.
Opportunities for professional growth and career advancement.
Comprehensive benefits and competitive compensation.
Ongoing education and leadership development.
The satisfaction of making a meaningful difference in the lives of patients and families every day.
If you're passionate about hospitality, mentoring others, and delivering exceptional service, apply today and become part of the Orlando Health Food & Nutrition team.
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