Production Agent L1
Wipro · Atlanta · $25,000–$50,000 (stated in the posting)
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Pharmacy Clerk
Role Purpose
This role involves making outbound calls to patients and healthcare providers to resolve pharmacy order-related issues, including delivery coordination, payment processing, clinical documentation requirements, and necessary patient consultations.
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Primary Responsibilities:
- Making Outbound calls &/or back-office work.
- Providing excellent customer service, including the ability to handle escalated callers
- Maintaining knowledge of various health plan partner benefits, networks, CMS regulations and health plan partner policies
- Utilizing experience and judgement to plan, accomplish goals and effectively resolve each assigned task
- Performs all other related duties as assigned.Qualifications - External.
Required Qualifications:
- High School Diploma / GED (or higher)
- 2+ years of combined or related experience in a healthcare, call center, and/or customer service setting using the telephone and computer as the primary instrument to perform job duties
- Ability to work one of the varying shifts to support 7am – 7pm Mon-Fri operations
- Proficiency with Microsoft Office Word (create and maintain documents), Excel (create and maintain spreadsheets) and Outlook (email and calendaring) .
Preferred Qualifications:
- Associate’s degree (or higher) in a healthcare related field
- Medical Terminology
- ICD-9/ICD-10 and CPT Knowledge
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable).
- High-speed internet connection .
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |