Talent Acquisition Operations Manager - Global Businesses & Functions

Boston Consulting Group · Heredia

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As the Talent Acquisition Operations Manager – Global Businesses & Functions (GBF), you will play a key role in ensuring the consistent, high-quality delivery of recruitment operations across our global businesses and functions. Based in Costa Rica and part of the GBF Talent Acquisition Strategy and Operations team, you will lead a team of four recruiting operations professionals, overseeing day-to-day recruitment coordination, interview scheduling, offer drafting and operational service delivery. Your work will directly contribute to a positive candidate experience and enable recruiting teams to operate efficiently and effectively.

You will be accountable for driving operational performance, strengthening processes, and fostering a collaborative, high-performing team culture. Working closely with the Talent Acquisition Strategy & Operations Director, Recruiting Manager, and relevant product and technology teams, you will identify opportunities to improve workflows, optimize recruitment technology, and strengthen the team's capabilities. You will balance operational excellence with continuous improvement, helping the team adapt to evolving business needs while maintaining consistent service quality.

Your key responsibilities will include:

Lead recruitment operations delivery: Oversee day-to-day recruitment coordination and interview scheduling, ensuring timely, accurate, and consistent support across global businesses and functions.
Drive operational performance: Monitor and drive performance against key performance indicators and service-level agreements, including scheduling timelines, response and action times, offer drafting turnaround, service quality, and satisfaction measures.
Champion the candidate experience: Identify and address operational challenges that affect candidates and recruiting teams, supporting responsive communication, efficient processes, and a consistently positive experience.
Lead and develop the team: Manage, mentor, and develop four recruiting operations professionals in Costa Rica, providing clear expectations, regular feedback, coaching, and opportunities for professional growth.
Build a strong local team culture: Partner with the Recruiting Manager to foster an inclusive, collaborative, and accountable team environment that encourages knowledge sharing, continuous learning, and high performance.
Improve processes and workflows: Evaluate existing recruitment operations practices, identify inefficiencies and recurring challenges, and recommend practical improvements that strengthen consistency, quality, and operational effectiveness.
Support recruitment technology optimization: Partner with the Talent Acquisition Strategy & Operations Director and product and technology teams to identify opportunities to enhance applicant tracking systems, improve workflows, and enable more effective operational delivery.
Champion operational innovation: Encourage the team to challenge existing ways of working, share ideas, and adopt improved tools and processes that strengthen productivity, service quality, and the overall recruitment experience.

What You'll Bring

6+ years of experience in talent acquisition operations, recruitment coordination, or related operational roles.
Experience managing recruitment coordination, interview scheduling, and service delivery in a complex business environment.
Strong analytical skills, using KPIs, SLAs, and operational reporting to monitor performance and identify improvements.
Experience improving recruitment processes, optimizing workflows, and supporting change management and technology adoption.
Working knowledge of applicant tracking systems and recruitment technologies; Eightfold or iCIMS experience is preferred.
Ability to lead, mentor, and develop colleagues, with prior people management experience preferred.
A bachelor's degree or equivalent practical experience, with strong communication, collaboration, and organizational skills.

Who You'll Work With

You will be part of the Global Businesses & Functions Talent Acquisition Strategy and Operations team, reporting directly to the Talent Acquisition Strategy & Operations Director. Based in Costa Rica, you will lead a team of four recruiting operations professionals, working closely with the local Recruiting Manager to foster a collaborative, inclusive, and high-performing team environment.

You will partner with Talent Acquisition colleagues across global businesses and functions, as well as product and technology teams, to support consistent recruitment operations delivery, strengthen processes, and improve the experience for candidates and recruiting teams.

Additional info

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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