Inside SW Tech Advisor for North America

HP · Tlaquepaque

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Description -

Today HP is a $50+ billion Fortune 50 company with nearly 50,000 employees operating across 190 countries. Innovation has been at the core of who we are since 1939. We continuously reinvent ourselves, challenge conventional thinking, and empower our employees to create technologies and experiences that make a meaningful impact on customers around the globe.

Within HP's Global Services & Solutions organization, we are seeking a highly motivated and technically skilled Software Technical Advisor to join our Inside Presales Technical Consultants (TC) team.

As a trusted advisor, you will help customers, partners, and sales teams understand how HP's software, Digital Employee Experience (DEX), workforce analytics, endpoint management, and security solutions can solve complex business challenges and deliver measurable business outcomes.

We are committed to fostering an inclusive and diverse workplace and encourage applicants from all backgrounds to apply.

About the Role

As a Software Technical Advisor, you will serve as a trusted technical consultant throughout the software sales lifecycle. You will engage directly with customers, partners, and HP sales teams to assess business and technical requirements, qualify opportunities, conduct discovery workshops, demonstrate solutions, execute proof-of-concepts, and validate customer success outcomes.

You will combine consultative selling skills with technical expertise in Digital Employee Experience (DEX), endpoint management, workplace analytics, cloud services, enterprise software, and security solutions.

The primary objective of this role is to identify, qualify, and technically validate opportunities while helping customers align HP software capabilities with their business and IT transformation initiatives.

Key Highlights

• Exposure to innovative technologies in Digital Employee Experience (DEX), workforce analytics, endpoint management, and security solutions.
• Continuous technical and professional development opportunities through global collaboration and learning initiatives.
• Opportunity to engage with enterprise customers, channel partners, and executive stakeholders across multiple regions.
• Participation in strategic software initiatives focused on employee productivity, security, workplace transformation, and operational efficiency.
• Dynamic and collaborative global team environment supporting multiple languages and markets.

Mission of the Inside Presales Technical Consultant

Our mission is to support software sales opportunities by providing expert technical guidance, validation solutions, and trusted advisory services. We help customers understand the value of HP software, security, collaboration, and workforce experience solutions while ensuring high-quality customer experience and successful business outcomes.

Responsibilities

• Technical Sales & Solution Consulting.
• Act as a trusted technical advisor throughout the software sales lifecycle.
• Lead technical discovery sessions to understand customer business objectives, technical environments, and operational challenges.
• Assess software opportunities and determine technical viability, business value, and qualification readiness.
• Align customer requirements with HP's software, Digital Employee Experience, collaboration, and security portfolios.
• Support complex enterprise opportunities through consultative selling methodologies.
• Provide technical expertise on Digital Employee Experience (DEX), workforce analytics, endpoint intelligence, and employee productivity solutions.
• Help customers improve employee experience, device performance, and operational efficiency by using data-driven insights.
• Support workplace transformation initiatives and adoption strategies.
• Endpoint Management & Modern Workplace
• Advise customers on endpoint lifecycle management, device provisioning, application deployment, endpoint analytics, and workplace modernization.
• Support discussions related to remote workforce enablement, device health monitoring, and digital workplace transformation initiatives.
• Security & Compliance.
• Provide technical guidance on endpoint security, device compliance, Zero Trust principles, identity management, and security best practices.
• Assist customers in improving security posture while maintaining operational efficiency and employee productivity.
• Stay current on emerging cybersecurity trends, frameworks, and compliance requirements.
• Demonstrations & Proof of Concepts (PoCs).
• Deliver compelling technical presentations and demonstrations tailored to technical and business audiences.
• Lead Proof of Concept (POC) engagements, including planning, configuration, success criteria definition, execution, and results presentation.
• Translate technical capabilities into business outcomes and customer value.
• Customer & Stakeholder Engagement.
• Present to audiences ranging from IT administrators and architects to managers and executive stakeholders.
• Build trusted relationships with customers, partners, and internal HP teams.
• Act as a technical escalation point during opportunity validation and proof-of-concept activities.
• Cross-Functional Collaboration.
• Collaborate with Software Technologists, Product Management, Engineering, Customer Success, and Worldwide Presales teams.
• Share technical expertise and best practices across the organization.
• Maintain a high level of customer satisfaction and Total Customer Experience (TCE).

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, Cybersecurity, or a related field, or equivalent practical experience.
• Typically, 5-10 years of experience in technical presales, solution consulting, sales engineering, enterprise software, endpoint management, cybersecurity, or related customer-facing technical roles.
• Advanced proficiency in spoken and written English, with proficiency in another language considered a significant advantage.
• Demonstrated experience engaging with enterprise customers throughout software sales cycles.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, presentation, and consultative engagement skills.
• Ability to work independently while collaborating effectively across global teams.

Technical Knowledge & Experience

Experience with one or more of the following:

• HP Workforce Experience Platform (WXP)
• Digital Employee Experience (DEX) solutions
• Endpoint Analytics
• Digital Workplace Analytics
• Employee Productivity and Experience Platforms
• Endpoint Management

Strong understanding of:

• Microsoft Intune
• Microsoft Configuration Manager (MECM/SCCM)
• Windows Autopilot
• Workspace ONE
• Ivanti
• Endpoint lifecycle management
• Device provisioning and management
• Security

Knowledge and practical experience in:

• Zero Trust Architecture.
• Endpoint Security.
• PowerShell scripting and manageability.
• Endpoint Detection and Response (EDR)
• Identity and Access Management (IAM)
• Conditional Access
• Vulnerability and Risk Management
• Security compliance best practices
• Cloud & Enterprise Software
• Microsoft Azure
• Amazon Web Services (AWS)
• Cloud Computing & Cloud Services
• Software as a Service (SaaS)
• APIs and Integrations
• Enterprise Application Software
• IT Infrastructure and Virtualization

Preferred Qualifications

• Experience supporting Digital Employee Experience (DEX) initiatives and workplace transformation programs.
• Industry certifications related to Microsoft Azure, Endpoint Management, Cybersecurity, Cloud Technologies, or Enterprise Software Solutions.
• Experience with IT Service Management platforms such as ServiceNow.
• Experience supporting multinational enterprise customers.
• Familiarity with analytics, telemetry, observability, and workplace intelligence technologies.
• Knowledge of HP Workforce Experience solutions and employee productivity platforms.

Career Path

The Software Technical Advisor role serves as a key position within the Presales TC community, offering opportunities for growth into:

• Worldwide Subject Matter Expert (SME)
• Team Lead
• Software Technologist
• Solution Architect
• Technical Marketing
• Product Management
• Customer Success Leadership
• Presales Management

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

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