OTOP Intake Coordinator
University of California, San Francisco · San Francisco
Job Function Summary:
Under the leadership and supervision of OTOP’s Intake & Counseling Services Director, the OTOP Intake Coordinator plays a critical role in providing non-clinical support, guidance and assistance for patients, families and supporting providers as they navigate through complex healthcare environments. Primary goals are to increase same day access to MOUD services, improve patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient, natural supports and referring providers through the referral and intake process at OTOP, linking them to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience. Collaborates effectively with interdisciplinary team to ensure clear, timely communication between staff and consistent implementation of detailed protocols.
Generic Scope (not customizable, will not be used in the job posting/advertisement):
Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.
Custom Scope (customizable, will be used in the job posting/advertisement):
The incumbent ensures accountability and stewardship of UCSF Dept. of Psychiatry & Behavioral Sciences
resources (operational, financial, and human) in compliance with departmental, government, and
accrediting body standards and procedures. Responsible for clearly communicating and coordinating OTOP
intake services with local hospitals, jails and community providers to ensure access to treatment and
continuity of care. A portion of time may be spent performing individual tasks related to the clinic such as intake triage, scheduling, medical and counseling coordination, de-escalation, care coordination and other intake services; Oversight of patient navigation through the intake process for OTOP including the Bayview Mobile Van site constitute the primary part of the job. The incumbent will collaborate with Clinical Supervisors, the Deputy Medical Director, and other staff on program policy, program evaluation, and
process improvement. We aim to foster an environment of inclusion and belonging for our workforce, and to create a team that reflects the diversity of patients served in our clinic.
Department Overview (please write a brief description of your department/unit that you would like to be included in the job posting/advertisement)
The UCSF Department of Psychiatry at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG) is dedicated to providing culturally competent services to the diverse patient population we serve. Providing a range of clinical services informed by evidence-based practices, the Department of Psychiatry provides care to thousands of patients each year. The Division of Substance Use and Addiction Medicine (DSAAM) provides multi-disciplinary consultation and treatment for patients with substance use disorders at ZSFG. DSAAM provides medications for opioid use disorder and comprehensive counseling services through the Opiate Treatment Outpatient Program (OTOP) at Ward 93, the Bayview Van site and San Francisco County Jail (SFCJ).
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