Dispatcher

US Foods · Phoenix · $23–$26/hr (stated in the posting)

Apply on the company website

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

JOIN OUR US FOODS® TEAM!

Ready to build a career with a company that’s leading the foodservice industry?

We are looking for a Dispatcher to relish the chance to push their potential, grow and reap the rewards of joining the US FOODS® family.

The starting pay range is between $23-$26 per hour.

SCHEDULE:

• Tuesday - Saturday
• 3am - 11:30am
  

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.
• Ensure that customer’s needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.
• Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
• Other duties as assigned by manager.

SUPERVISION:

• N/A

RELATIONSHIPS

• Internal: Drivers, transportation managers and supervisors, sales
• External: Customers

WORK ENVIRONMENT

• The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Minimum one year of transportation or logistics experience.

Knowledge/Skills/Abilities: 

• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Prior dispatcher experience preferred.
• Knowledge of DOT Hours of Service Regulations and driver logs.
• Knowledge of our geographic delivery area.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND OCCASIONALY

WALK OCCASIONALY

DRIVE VEHICLE OCCASIONALY

SIT FREQUENTLY

LIFT

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) OCCASIONALLY

Over 100 lbs (Very Heavy) N/A

CARRY

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

PUSH/PULL*1 OCCASIONALLY

CLIMB/BALANCE*2 OCCASIONALLY

STOOP/SQUAT OCCASIONALLY

KNEEL OCCASIONALLY

BEND OCCASIONALLY

REACH ABOVE SHOULDER FREQUENTLY

TWIST OCCASIONALLY

GRASP OBJECTS*3 OCCASIONALLY

MANIPULATE OBJECTS*4 OCCASIONALLY

MANUAL DEXTERITY*5 FREQUENTLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

As applicable, this role may also receive overtime compensation.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html. 

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds).  The expected base rate for this role is between

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***

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