Senior Claims Consultant
Chubb · Auckland
About the opportunity
Chubb Life is aiming to be New Zealand's number one life insurer, and how we handle claims is a big part of getting there. As Senior Claims Consultant, you'll own a portfolio of Disability Income and TPD claims, from the decision through to getting people back to work.
This isn't pushing paper. You'll use Active Case Management to plan rehab with doctors and providers, make decisions within your delegated authority, and back every one with clear reasoning.
You'll have the authority to make decisions, not just recommend them. You'll work the complex cases alongside specialists, advisers and providers, and guide our Case Managers through the hard conversations. It's a role where your experience actually gets used.
Location: Wellington, Auckland (Takapuna)
Role Type Full time, Permanent
Work Style Hybrid
What you'll own
Deciding Disability Income and TPD claims within your delegated authority
Running complex return to work claims with Active Case Management
Building rehab plans with providers, with clear milestones and a sharp eye on cost
Keeping customers and advisers in the loop with regular, proactive calls
Analysing complex financial information to get assessments right
Backing our Case Managers and taking tough cases to claims committee