Senior Supervisor, Accounting Services

Conduent · Montego Bay

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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsible for the production of the End of Term and Vendor Servicing teams, managing client expectations, maintaining strong internal controls, and ensuring effective communication between staff and project personnel.

Job Track Description:

• Requires broad technical expertise and company/industry knowledge.
• Accountable for functional, operational, and/or program management.
• Achieves goals through the work of others.
• Manages performance appraisals and pay reviews.

• Manages training for 3 or more employees, including required procedures, theories, and reporting requirements.

• Manages hiring and termination actions.

General Profile

• Supervises daily tasks of complex business, technical support, or production teams, directing six (6) or more employees in accordance with accounting principles, practices, and procedures.

• Coordinates work activities with other supervisors.
• Makes decisions based on policies, procedures, and business plans.
• Receives guidance from manager.
• May not perform the work supervised.

• Receives predetermined work assignments subject to a moderate level of control and review and directs team members using established guidelines.

Functional Knowledge

• Understands and applies concepts in the field of expertise. 
• Has basic knowledge of other disciplines.

Business Expertise

• Understands how to improve efficiency across related teams.

Impact

• Impacts the quality and effectiveness of the team and its contribution to the subfunction.

Leadership

• Sets priorities for and mentors employees to meet daily deadlines.

Problem Solving

• Resolves day-to-day technical and operational problems.

Interpersonal Skills

• Uses tact to exchange information and handle sensitive issues; communicates effectively in writing and verbally and maintains positive working relationships with direct reports, peers, and leadership.

Responsibility Statements

• Oversees the end-of-term process for lessee contracts, including queries about fully paid leases, equipment purchases, and upgrades; the process involves an average of 20 calls per day with customers and dealers to determine end-of-lease options.

• Coordinates with vendors on lease terms and final agreements, including negotiating past-through balances, co-terms, rates, and terms (rate escalation), responding to dealer fee queries, and handling dealer payment (past-through) disputes.

• Contributes to departmental business plans and priorities and assists in providing strategic direction for the business-operating unit.

• May contribute to the development, modification, review, and implementation of accounting systems, reporting methods, controls, policies, and procedures.

• Identifies and reviews issues affecting company compliance, legal requirements, and customer/company objectives, and advises management accordingly.

• Bears ownership and accountability for single or multiple review deliverables.
• Reviews expenditure expense, payment, and outstanding reports for proper authorization and precision.

• Collaborates with internal management, other teams, and departments on departmental initiatives, process improvement, and team administration, and participates in client communications.

• Supports Senior Manager in day-to-day administrative activities.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications and Experience

• Degree in Accounting or Business Administration, or equivalent business experience providing knowledge of fundamental theories, principles, and concepts.

• 2–3 years of working experience in an accounting environment and at least 2–3 years in a leasing environment.

• Prior knowledge of End of Term and Vendor Servicing is an asset.

• Supervisory experience and experience leading projects are assets.

• Strong leadership skills and the ability to motivate a team.

Shift and Availability

• Shift: 7:00 a.m. to 5:00 p.m.

• Must be available to work overtime, weekends, and Jamaican public holidays as required.

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