Universal Banker.Egypt- Distribution - 10th of Ramadan.Retail Banking
Mashreq · EG
Manage cash transactions through Teller counters at the new branch model.
Strive towards managing customer expectation for each interaction.
Minimize customer attrition and reduce liability & service application rejections.
Customer acquisition through sales to walk-ins
Take ownership of customer complaints and take them to resolution.
Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.
UBO will be responsible for the achievement of KPI’s on personal Banking Products as well as cross selling other segment Products
Ensure compliance to policies and processes targeting “Zero” operational losses.
Improve on service levels at the branch and take ownership of customer complaint for resolution.
The UBO will have to handle customer with different demographics, without any bias on nationality, income or race.
UBO is expected to work amicably with all support units and CCU and DBC to deliver a fulfilling experience without Channel disparity.
The UBO is required to maintain good working relationships with clients to ensure in-depth understanding of the client’s business to achieve PB, & MG objectives