Senior Product Manager, Seller Experience

RB Global · Chicago

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Own the Seller Experience

Define and execute the product strategy and roadmap for Seller Experience across our digital marketplace.
Build intuitive, scalable experiences that empower sellers to manage their inventory, listings, pricing, offers, sales, and transactions.
Identify opportunities to simplify seller workflows, reduce friction, and improve transparency throughout the selling journey.
Balance immediate customer needs with our long term vision of one unified global marketplace.
Drive seller adoption, engagement, satisfaction, and measurable business outcomes.

Solve Complex Problems and Deliver Results

Lead initiatives spanning multiple products, systems, and business functions.
Navigate technical constraints, legacy platforms, competing priorities, and organizational dependencies.
Translate ambiguous problems into clear priorities, actionable plans, and incremental product improvements.
Make informed tradeoffs between customer value, business impact, technical feasibility, and speed.
Proactively identify risks, remove blockers, and drive decisions to keep initiatives moving forward.

Lead Through Influence

Partner closely with engineering, design, sales, operations, finance, and other teams to deliver customer value.
Build alignment around product priorities, customer problems, and desired outcomes.
Influence stakeholders across different levels of the organization without relying on formal authority.
Communicate product strategy, decisions, tradeoffs, and progress clearly to stakeholders and leadership.
Challenge assumptions constructively and bring clarity to complex discussions.

Build Products Grounded in Customer Insights

Develop a deep understanding of our sellers, their workflows, challenges, and unmet needs.
Partner with research, analytics, and business teams to identify and validate product opportunities.
Use customer feedback, behavioral data, and marketplace metrics to inform product decisions.
Define and track success metrics across seller adoption, engagement, conversion, satisfaction, and operational efficiency.
Continuously experiment, learn, and improve the seller experience.

About the Opportunity At Ritchie Bros., we’re transforming how businesses buy and sell equipment through one global marketplace. We’re looking for a Senior Product Manager, Seller Experience to help shape the future of selling on our platform. Our sellers range from individual equipment owners to some of the world’s largest businesses. Their needs are complex, their workflows are diverse, and the opportunity to simplify how they do business with us is significant. This is an opportunity to build and scale seller experiences that make it easier to manage equipment, create listings, engage with buyers, manage offers, and complete transactions. We’re looking for an experienced marketplace product leader who understands the dynamics of connecting buyers and sellers, thrives in ambiguity, takes ownership, and knows how to turn complex problems into simple, intuitive customer experiences.

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