Account Manager

Givaudan · Santiago

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Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

With a customized approach to product creation, recent acquisitions, and the launch of our 2030 strategy, Givaudan's Flavours-Taste & Wellbeing (T&W) business is a powerhouse of knowledge, innovation, and creativity equipped to surprise customers and consumers with fresh, unique ideas and solutions. Givaudan creates lasting flavour and taste experiences that touch emotions across segments including beverages, sweet goods, savoury and snacks, and food service.

Reporting to the Commercial Manager, the Account Manager manages a portfolio of customers, with a focus on delivering exceptional service and driving business growth. This role may include managerial responsibilities for a small country/area, overseeing account activities and ensuring agreement across teams.

You will emphasize building customer relationships, accomplishing account strategies, and contributing to the success of the business.

You will be based in our office located in Santiago de Chile, working four days onsite and one from home a week.

In this exciting role, your main responsibilities will be:

Account Growth & Profitability Management

• Drive revenue growth for designated accounts by managing both sales (top line) and profitability (bottom line)
• Lead negotiations for pricing agreements within established guidelines, managing credit, pricing, and rebates for key accounts to maximize profitability
• Defend and protect Givaudan's base business in assigned market and with assigned customers, ensuring retention and satisfaction while identifying opportunities for expansion

Account Strategy & Planning

• Create, communicate, and implement strategic Annual Development Plans (ADPs), sales forecasts, and budgets for main accounts, ensuring agreement on our goals
• Define and track clear Indicators to measure success and guide decision-making
• Oversee the quality and quantity of projects within the pipeline to ensure understanding of growth plans, addressing any issues.

Customer Relationship Management

• Develop relationships with important customer decision-makers, positioning Givaudan as their preferred supplier through trust and value delivery
• Coordinate all Givaudan activities related to designated accounts, ensuring agreement across teams and a unified approach to customer engagement
• Analyze market trends and competitor activities to identify opportunities and threats, adjusting strategies accordingly

Collaboration & Communication

• Work with cross-functional teams (Marketing, Technical, Regional Account Managers, and Operations) to ensure that customer needs are met and that Givaudan delivers on its commitments

You

Your professional profile includes:

• University degree in related fields.
• At least 4+ years of experience in food, chemical or related industries, with knowledge of B2B environment.
• Advanced level of English.
• Strategic planning, budgeting and forecasting skills.
• In-depth understanding of customer profiles, preferences, and competitive landscape.
• Understanding of profitability goals for key accounts, ensuring that account strategies align with financial targets and contribute to overall success.
• Experience accomplishing all account management steps in the brief handling process; understand how to manage scale-ups.
• Sound ability to create new business by identifying unmet customer needs.

Our Benefits:

• Medical and Dental plan for you and your dependents;
• On-site restaurant;
• Annual Bonus.
• Employee Assistance Program - specialized assistance and guidance in legal, psychological, financial, and social matters - 100% Confidential.

#LI-Onsite

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.

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