Night Lead, Hope Lodge - San Antonio - New Location (Various Shifts Available)
ACS · San Antonio
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
Be part of something new in San Antonio!
The American Cancer Society is excited to bring a new Hope Lodge to San Antonio, and we are building a team of compassionate, dependable individuals to help bring this new location to life.
Hope Lodge provides a welcoming and supportive home away from home for cancer patients and their caregivers who travel for treatment. As we prepare to open our doors, we are building a talent pool for a variety of non-exempt opportunities.
If you enjoy helping others, delivering exceptional customer service, and being part of a team that makes a meaningful difference, we invite you to apply and explore opportunities with Hope Lodge San Antonio.
Night Lead, Hope Lodge Opportunities
Pay rate: 24.75/ hour
The Night Lead oversees overnight lodge operations, ensuring guest safety, security, and comfort. This role responds to emergencies, conducts security checks, manages nightly reporting, and resets the lodge for the next day
Various schedules available:
- Sunday – Wednesday, 11:00 p.m. – 8:00 a.m.
- Thursday – Saturday, 11:00 p.m. – 8:00 a.m.
ESSENTIAL FUNCTIONS:
- Monitor and address guest needs during overnight hours (25%)
- Conduct security patrols and enforce safety protocols (20%)
- Respond to emergencies and coordinate with staff or emergency responders (20%)
- Complete nightly reports, reconcile check-in data, and manage room inventory (15%)
- Inspect guest rooms and public areas for cleanliness and readiness (10%)
- Launder linens and reset common areas for the next day (10%)
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Additional education or training in hospitality management, security, or related field preferred.
- Minimum 1 year experience in hotel, hospitality, healthcare or a related field, with knowledge of overnight operations, guest services, and night auditing procedures.
KNOWLEDGE, SKILLS, AND ABILITY:
- Knowledge of security and emergency response procedures
- Ability to work independently during overnight hours
- Strong communication and problem-solving skills
- Ability to manage multiple tasks and maintain accurate records
- Proficiency in reservation systems and Microsoft Office Suite
TRAVEL REQUIREMENTS:
- Minimal Travel Required
PHYSICAL REQUIREMENTS:
- The position may require extended periods of standing, particularly during patrols and inspections of the lodge.
- The role may involve frequent walking and movement throughout the lodge, including patrolling guest rooms, common areas, and external premises.
- Occasional lifting and carrying of items such as supplies, equipment, or luggage may be necessary, particularly during administrative tasks or emergency situations.
- The ability to perform tasks that require manual dexterity, such as operating security equipment or conducting inspections, may be required.
- The role may require physical endurance to handle the demands of overnight shifts, including responding to emergencies or unexpected events that may occur during the night.
- The position may involve sensory demands such as visual and auditory perception, particularly when monitoring for security risks or responding to guest inquiries or emergencies.
- Ability to Work in Various Conditions: The ability to work in various environmental conditions, including indoors and outdoors, and in different weather conditions, may be necessary.
HIRING PROCESS
What you can expect:
Target Start Date: November 30, 2026
We're looking to have our new team members start on or around this date, pending completion of the hiring process and any pre-employment requirements.
- Apply Online
Submit your application online. Our recruiting team will review applications and contact qualified candidates to schedule a phone screening. - Recruiter Screen
Meet with a recruiter to learn more about the role and share your background, experience, and interest in the position. - Hiring Manager Interview
Candidates who successfully complete the recruiter screening will be invited to interview with the Hope Lodge hiring manager(s). - Decision & Next Steps
Following the interview process, candidates will be notified of their status and any next steps.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.