Trainer
Richemont · Tokyo
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
Job Description
MAIN PURPOSE
- Identify training needs, develop training strategy, and ensure execution of the training plan for both the sales and management training functions.
- Responsible for execution of core programs developed by Central L&T and modifying as necessary for Japan Market.
- Deliver impactful programs within the region to develop the capabilities and skills of all employees to create a sustainable and successful organization.
- Work closely with the internal key stakeholders (Management team / Commercial Division / CRC / Central L&T) and Human Resource Business Partners, this role is dedicated to attracting, developing, and retaining talent to contribute to the business growth from L&D perspective.
KEY RESPONSIBILITIES
Develop Learning Strategy and Plans: 25%
- Prepare and facilitate training sessions for all new and existing employees; Cartier history, stories, selling techniques of Watches, Jewellery, High-end pieces, and Accessories.
- Plan, organize and coordinate all retail and retail partners trainings, with a strong focus on the retail population based on guidelines provided by HQ, local HR and commercial local strategy.
- Maximize clienteling techniques, cross and up selling opportunities for all categories of creations, and CHEZ CARTIER techniques.
- Participate in HQ main trainings: TTT (Train The Trainer) for all categories to roll-out locally.
- Develop blended learning environment through digital platform.
Program Delivery: 25%
- Support and develop commercial teams in delivering the client experience to the benefit of Retail business.
- Through local execution of corporate strategy, you will train and coach both Retail Staff and Retail Partners to become ambassadors of Maison culture, values and creations.
- Facilitate internal/external learning events and workshops, delivering content as appropriate; Inspire creation of a learning culture that encourages individual and organizational learning.
- Develop selling skills and abilities in selling all categories of creations including covering high-end pieces.
- Conduct role-play to ensure the sales speech is mastered according to CHEZ CARTIER.
- Collaborate with internal and external stakeholders to design and implement training modules with materials, aligning with worldwide initiatives.
- Promote team selling culture to improve client’s satisfaction and efficiency.
- Play a "learning coach" role for worldwide training and monitor all training activities related to all categories, ensuring they were aligned with the training strategy and corporate training requirements such as design and contents.
- Travel to carry out training sessions to introduce the training or strategy to markets
Evaluate Learning Impact: 20%
- Champion the business case for learning and people development, continually check to ensure the learning strategy, third party contracts and infrastructure is flexible to the evolving organization environment.
- Monitor improvement of service standards within the boutiques and Retail Partners through different key performance indicators (sales targets, client engagement barometer etc.,)
Design Solutions: 15%
- Partner up with the internal key stakeholders (Management team / Commercial Division / Central L&T) and Human Resource Business Partners to deliver the training path, enable commercial teams to enhance client experience and develop skills to engage our clients.
- Follow-up sales trainings with key stakeholders and boutique managers to optimize boutique performance.
Program/Project Administration: 15%
- Build and manage training calendar and training history of participants.
- Manage training logistics, translations, communications, and documentations and provide both regular and ad hoc reporting to L&D Sr. Manager.
- Updated the current training modules (Watches, Jewellery, High-end collections, CHEZ CARTIER etc.,) and followed up accordingly.
- Visit boutiques regularly to see their boutique situations and communicate with Commercial Team and Boutique Management.
SKILLS
- Excellent presentation skills
- Excellent public speaker
- Facilitation skills
- A keen focus on delivering business results.
- Demonstrated ability to work both in a team and individual environment.
- Strong communication skills with cross-cultural diversity
- Knowledge of Microsoft Word, Excel and PowerPoint to create training materials and presentations.
- Native in Japanese and fluent in English
JOB PROFILE
Required experience:
- A minimum of three years in training field or sales in Watches and Fine Jewellery industry is required.
- Proven organizational skills, project management experience desired
Technical skills / abilities:
- Native fluency in Japanese and business fluency in English
- PC skills (word/Excel/PowerPoint)
Personal qualities/skills:
- Free Spirit of character
- Culture of Passion & Excellence
- Great sense of teamwork
- Critical thinker and creative varied approaches
- Great sense of client-oriented
- Full of curiosity