Burke - Sr Customer Svc Rep
Hormel Foods · Nevada
Job Description:
The Senior Customer Service Representative acts as a liaison between Burke Corporation and Burke Corporation customers, sales representatives, and brokers. Acts as lead on various assigned projects and backs up Customer Service Supervisor.
Primary Duties:
Customer Service
Notification/Resolution of order issues
Receives and initiates customer complaints;
Initiates tracking of missing or delayed shipments;
Presents new product ideas to customers and has a high degree of product knowledge with the ability to answer questions and recommend current products;
Lead Activities
Assists with the planning and implementation of new systems, policies, and procedures.
Reconciles customer needs with schedule, and acts as back-up to Supervisor when problems exist
Making sure all claims are getting filed whether a customer or a freight line
Liaison for getting certificate of insurance and letter of guarantee’s for customer
Watching MTO item closely
Order Entry
Processes orders for products received by mail, FAX, or telephone from customer or company employee;
Edits orders received for price and accuracy
Confirms with customer - prices, shipping date, anticipated delay, and any additional information needed by customer, e-mail or telephone
Works with shipping department to ensure delivery by specified dates
Works with scheduling to ensure product gets scheduled
Runs multiple reports for freight charges and pricing
Works with deployment and outside DC’s to ensure customers get product
Sales Support
Coordinates samples and information with individual sales representatives;
Acts as in-house liaison for sales reps and brokers;
Pricelist Support
Will be required to work with and develop equipment and ideas deemed to be confidential information and/or trade secrets. Will be required to protect the company’s rights in and ownership of those trade secrets and confidential information.
Performs other duties as assigned
Required to contribute to harmony in the workplace
Qualifications:
- Must be proficient at using Excel and Word
- AS 400 experience is a plus
- Requires problem solving skills and the ability to communicate effectively on the
phone and in person
Must be self-motivated, courteous, tactful, cooperative, inquisitive, and must work efficiently and
accurately
- Must be able to deal appropriately with stressful situations and with different personalities
- Must be able to work with multiple open issues effectively and accurately
- Two or more years of customer service and telephone experience is preferred
Burke Corporation is a leader in the production of pizza toppings and other fully cooked meats. Located in Nevada, Iowa, Burke is a focused team of professionals that combines technical expertise, industry knowledge, flexibility and integrity. Our spirit of continuous improvement creates win/win relationships and a shared sense of confidence in quality and safety.
Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.