Technology & Digital Manager
Service Corporation International · ID
Location: Jakarta, Indonesia
ROLE PURPOSE
The Technology & Digital Manager leads the development and implementation of SCIDN’s technology and digital transformation agenda, in support of organizational strategy, operational excellence, and impact for children. The Manager works with business process owners to identify, design, and implement technology solutions that improve efficiency, effectiveness, automation, and decision-making.
The Manager is responsible for strengthening technology and digital governance from end to end, in line with Save the Children global standards and industry best practice. This covers IT operations, enterprise systems, cybersecurity, data governance, artificial intelligence (AI), digital innovation, and business continuity.
The position drives the strategic use, governance, and continuous improvement of SCIDN’s enterprise technology ecosystem. This includes enterprise resource planning (ERP), customer relationship management (CRM), collaboration and productivity platforms, data and analytics solutions, and other digital capabilities. The goal is technology investments that deliver business value, support organizational KPIs, and make SCIDN data-driven and future-ready.
KEY AREAS OF ACCOUNTABILITY
1. Technology & Digital Strategy and Leadership
- Lead the development and implementation of SCIDN’s Technology & Digital Strategy, in line with organizational priorities and transformation goals.
- Advise the Senior Management Team (SMT) and relevant function leads on technology and digital transformation priorities. Identify opportunities to use technology, automation, digital innovation, data, and AI to improve organizational performance and impact.
- Develop and maintain technology roadmaps and architecture principles so that technology investments are scalable, sustainable, cost-effective, and in line with organizational strategy.
2. Technology & Digital Governance
- Establish and strengthen governance frameworks, policies, standards, and procedures covering IT operations, enterprise systems, cybersecurity, data, AI, and digital innovation.
- Manage technology risks and drive continuous improvement in security, compliance, and service delivery.
- Ensure compliance with Save the Children standards, donor requirements, local regulations, and industry best practice.
3. Enterprise Systems and Digital Solutions
- Lead the optimization, enhancement, governance, and adoption of enterprise platforms and digital solutions, including ERP, CRM, HR systems, collaboration platforms, data and analytics platforms, and other business-critical applications.
- Work with business owners to improve processes, increase automation, strengthen system integration, and enhance user experience, so that technology solutions support organizational objectives and operational needs.
4. Data, Analytics and Artificial Intelligence
- Strengthen data governance and promote effective use of organizational data for planning, performance management, decision-making, and reporting.
- Establish and promote data lifecycle management practices covering classification, retention, archiving, storage optimization, accessibility, and disposal, in line with organizational, legal, and regulatory requirements.
- Advise on the technology platforms, infrastructure, and digital capabilities needed for effective data governance, information management, analytics, and reporting.
- Ensure the right data architecture, integration, and technology solutions are in place to provide trusted, secure, and accessible organizational data.
- Identify and implement practical, responsible AI solutions that improve productivity, efficiency, and organizational learning.
5. IT Operations, Cybersecurity, Services and Resource Management
- Ensure reliable, secure, and cost-effective technology services, infrastructure, networks, cloud platforms, and end-user support.
- Strengthen cybersecurity through proactive risk management, user awareness, incident response, and business continuity planning.
- Monitor technology service performance and drive continuous improvement.
- Manage technology budgets and procurement, making sure investments deliver value for money and support organizational priorities.
- Oversee vendors, consultants, implementation partners, managed service providers, and software providers, ensuring performance, contract compliance, cost optimization, and alignment with organizational objectives.
- Ensure technology systems and services support emergency preparedness and humanitarian response. Provide technology leadership and operational support during emergency responses as required.
6. People Leadership and Organizational Capability
- Lead, coach, and develop the Technology & Digital team to deliver high-quality services and strategic outcomes.
- Promote digital literacy, technology adoption, innovation, and change management across the organization.
- Build a culture of collaboration, accountability, continuous improvement, and service excellence.
QUALIFICATIONS AND EXPERIENCE
Essential
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
- Minimum 10 years of progressively responsible experience in technology, digital transformation, enterprise systems, or information management
- Demonstrated experience leading digital transformation, business process improvement, or technology-enabled organizational change
- Experience managing enterprise systems such as ERP, CRM, collaboration platforms, and business applications
- Strong understanding of technology governance, cybersecurity, risk management, data governance, and digital best practice
- Experience managing technology vendors, budgets, and projects
- Strong stakeholder management, communication, analytical, and leadership skills
- Fluency in English and Bahasa Indonesia
Desirable
- Hands-on experience with Oracle NetSuite, Salesforce or other CRM, HRIS, project and portfolio management systems, Microsoft 365, data warehouses, analytics platforms, AI technologies, and cloud-based business solutions
- Experience in INGOs, development, or humanitarian organizations
- Relevant certifications in project management, cybersecurity, cloud technologies, data analytics, or digital transformation
Save the Children encourages qualified candidates to apply regardless of religion, race, gender, sexual orientation, or disability.
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