Team Manager - Claim Wakefield Office

Arbella Insurance · Wakefield · $85,000–$120,000 (stated in the posting)

Under limited direction, lead the investigation and timely disposition of first and third party claims. These claims may require a high level of technical experience and may involve large damages and/or questions of coverage. Oversee team performance and production to ensure Claim department goals are achieved in support of the business plan. Responsible for execution of tactical, day-to-day activities and imparting functional technical expertise.

Key Responsibilities

Select, train and develop an effective and efficient staff
Establish and communicate clear performance standards and objectives
Conduct performance evaluations; recommend salary adjustments, promotions, transfers, and dismissals
Counsel employees on educational and job opportunities which will enhance their career development
Spend time coaching, mentoring, training, and developing their staff, addressing other responsibilities that need to be done at this level, and an appropriate work-life balance has been achieved
Ensure exceptional customer service and high quality work is delivered from direct reports
Monitor operations and staff and recommend, when necessary, changes in methods, procedures, structure and additions or changes in personnel to secure optimum utilization of resources
Keep staff informed of current problems, changes and new developments in the department and company by conducting periodic meeting
Administer all policies and procedures contained in the Arbella Employee Handbook; communicate to staff, interpret as necessary, and ensure compliance
Monitor reports on productivity trends; recommend and implement changes on an ongoing basis to improve productivity
Compile and analyze data and create reports to provide information to management
Operate, input and retrieve information using the automated claim system; request checks, form letters and other correspondence through the automated claim system
Analyze claim files, write directives concerning the files and assign or reassign files to claim representatives
Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further investigation, evaluation, negotiations and/or contact with legal channels
Monitor the accuracy, completeness, and the appropriateness of billings (e.g. legal, medical, appraisal) when reviewing claim files
Review reserve recommendations, establish reserves and make recommendations on reserves exceeding authority
Provide the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverage and settlement techniques
Assist in establishing Claim Office objectives supportive of the Claim Department business objectives
Assist in the selection and evaluation of defense attorneys, medical examiners and independent adjusters
Review and assist in preparing suit cases for forwarding to legal counsel, checking to assure that coverage is not exceeded, that legal reserves are adequate and confer with attorneys about these matters
Service new larger risks and agents within Claim Office territory
Organize workflows of the automated claim system to provide maximum productivity
Assist in the training of new Claims Technical Team Managers
Control expenses to meet the Claim Office budget and keep expenditures to a minimum
Extend settlement authority as warranted and/or investigate and settle difficult cases as required or requested to assure proper investigation and disposition of all cases
Attend trials, no-fault medical arbitration, and inter-company arbitration hearings, if requested
Assist in the training of staff in the operation and uses of the automated claim system

Requirements

Consistently achieves all key performance indicators in support of business plan while successfully demonstrating Manager level competencies
Attract, develop and retain top talent including leveraging individual development efforts and succession planning
Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions
Effectively manage within established budget
Create and lead a high-performing, engaging team
Excellent communication and collaboration skills
Bachelors degree preferred
Extensive Claim work experience with material damage and some Bodily Injury preferred.

Our current reasonable and good faith estimate of the annual salary range for this position is approximately $85,000 - $120,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage

Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.

More jobs at Arbella Insurance · Other jobs in Wakefield, MA