Account Coordinator
Insight Global · Richmond
OverviewMONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY, RELENTLESS PURSUIT OF PERFECTION, AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE.
WE ARE MONUMENT
Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.
- Founded in 2003 with a sole focus on Contingent Labor programs and consulting services
- Consultants at our Core – Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs
- Global MSP with an ecosystem of partners spanning 50 countries and all major regions
- Vendor neutral model relies upon a trusted partner and supplier community
- Partners with industry-leading VMS systems
- More “Gen 1” implementations than any other MSP over the last 5 years.
- Seamless extension of client HR, sourcing, business units, vendors and contractors
OUR SHARED VALUES
- EVERYONE MATTERS
- WE TAKE CARE OF EACH OTHER
- LEADERSHIP IS HERE TO SERVE
- HIGH-CHARACTER AND HARD WORK ABOVE ALL ELSE
- ALWAYS KNOW WHERE YOU STAND
- EXCELLENCE ISN’T THE EXPECTATION, IT’S THE MONUMENT STANDARD
Position Title: Account Coordinator
Position Summary:
The Account Coordinator (AC) will provide first level direct support to the Program
Team, Client End Users and Vendors. The AC will support the administrative functions
needed to manage the daily requisition management and onboarding and offboarding of
labor fills for the client using the client’s Vendor Management System (VMS) and acting
as the Managed Service Provider (MSP). The AC will also be tasked with running
scheduled reports, maintaining integrations and supporting maintenance tasks related
to time and process approvals. The AC may at times run the day-to-day account
operations and client operations in the absence of the Account Manager, or other
Account Coordinators. The role will be responsible for the understanding of all account
service lines and how the client utilizes each unique line of service. 5-10% travel.
Responsibilities
Core Responsibilities
- Builds and maintains professional relationships with Hiring Managers within the client’s organization.
- Build strong relationships with Supplier partners.
- Network within Monument Consulting Account Management and other departments.
- Focus on continuous improvement of daily service and delivery to all end users (Client, Monument and Supplier).
- Ensure client needs and performance requirements are met through consistent, efficient, and effective processes.
- Understand and drive back-end account processes (timesheets, reminders, and required reports).
- Update and maintain account documents (handbooks, SOPs, training decks).
- Responds to and resolves user issues (supplier, buyer, Monument)
- Ensure compliance with client procurement policies, guidelines, and processes.
- Perform and track Worker and Supplier audits.
- Understand and support basic VMS and Account processes.
- Complete work in a way as to support and exceed expected Service Level Agreements (SLAs)
- Comfortable using AI-enabled business tools to improve operational efficiency, accelerate problem resolution, enhance customer experience, and support data-driven decision-making. Ability to critically review AI-generated outputs for accuracy, security, alignment with business requirements, and in accordance with all company and client policies
- Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation.
Other Essential Duties
- Perform other duties and responsibilities as assigned to support business priorities.
Qualifications
- 0-2+ years Professional Experience and 0-1 years MSP-VMS experience.
- College Degree or equivalent work experience.
- Demonstrated proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and OneDrive, as appropriate for the role
Pay Range
USD $22.12 - USD $24.04 /Yr.