Team Leader
Edward Jones
Edward Jones’ Tailored Branch Support team is seeking a Team Leader to lead approximately 20 associates who support branch teams and clients through phone and written inquiries. This role is accountable for team performance, talent development, stakeholder partnership, and execution of department and firm initiatives in a highly regulated environment.
What You’ll Do:
Lead and develop a team by setting goals, driving performance, and fostering a culture of trust, engagement, and accountability
Attract, develop, and retain talent through coaching, feedback, performance management, and partnership with HR and Recruiting
Align team efforts to department and division priorities by managing projects, initiatives, and change effectively
Build and maintain strong stakeholder relationships, advocating for branch teams and enhancing the client experience
Manage client and branch escalations and ensure timely, effective resolution
Operate with sound business judgment in a risk-sensitive environment, anticipating issues and implementing solutions
Support and deliver department and firm initiatives, including transformation efforts, process improvements, and talent development strategies that enhance branch support operations and client experience