IT Support Specialist

AgCarolina Farm Credit · Greenville

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IT Support Specialist – Raleigh or Greenville, NC

Are you passionate about supporting agriculture and rural communities? Do you thrive in a fast-paced, relationship-driven environment where collaboration, accuracy, and adaptability are essential? If so, we want to hear from you.

As an IT Support Specialist at AgCarolina Farm Credit, you will provide technical support and programming services across all levels of the organization. This role serves as a liaison between AgCarolina and AgFirst in support of technology systems while ensuring the effective management of desktop support, business applications, hardware, software, and audiovisual equipment. You’ll work as part of a team that values teamwork, flexibility, attention to detail, and service to agriculture and rural communities.

What You’ll Do: 

As an IT Support Specialist, you will provide responsive technical support to employees across the Association – all while delivering exceptional service to internal and external partners. 

• Troubleshoot hardware, software, and system-related issues
• Deliver technology training and user assistance to maximize employee efficiency and productivity
• Identify training opportunities and make recommendations to improve technology adoption and utilization
• Configure, deploy, maintain, and support IT hardware and software 
• Assist with system setup, upgrades, maintenance, and troubleshooting
• Support and maintain audiovisual equipment for meetings and events 
• Help ensure systems are operating securely and effectively
• Stay informed of emerging technology trends and best practices 
• Participate in training and development opportunities to enhance technical knowledge and skills 
• Support continuous improvement initiatives within the Information Technology function

What We Value:

At AgCarolina, we believe in:

• Customer Focus – Delivering responsive, professional service to our members and teammates 
• Collaboration – Building strong partnerships across branches and departments 
• Excellence – Demonstrating accuracy, accountability, and attention to detail 
• Growth – Encouraging learning, adaptability, and continuous improvement

What We’re Looking For: 

• Education and/or experience equivalent to a Bachelor’s degree in Computer Technology, Information Systems, Information Technology, or a related field, or equivalent combination of education and experience 
• Advanced degree in business, technology, or a related discipline, preferred
• Industry recognized technology certifications, preferred
• Minimum of 3 years of experience providing technical support or working in a related information technology role
• Strong knowledge of Microsoft operating systems and Microsoft Office applications 
• Knowledge of IT hardware, software, and business technology systems 
• Strong analytical, problem-solving, communication, and customer service skills.
• Ability to work both independently with general supervision and collaboratively while demonstrating initiative and self-direction 
• Ability to remain professional and effective in high-pressure situations
• Strong time-management skills with the ability to prioritize and meet deadlines 
• Valid Driver’s License with the ability to travel throughout the Association’s territory
• Ability to lift and relocate IT equipment as needed

• Our Commitment:
• When you join AgCarolina, you become part of The AgCarolina Way—a team rooted in service and purpose. Everything we do is driven by our mission to yield a prosperous future for our members and employees. In exchange for your time, talent, and commitment, we are committed to offering our employees:

• Competitive base pay, and eligibility for incentive pay based on personal and Association performance 
• Comprehensive benefits (medical, dental, life, LTD, and others) effective the first day of the month following your date of hire
• Maternity, Paternity, and Caregiving Leave, because we care about our employees and know they have responsibilities outside of work
• A market-leading 401(k) plan (with a dollar-for-dollar match on the first 6% you defer, plus an AgCarolina discretionary contribution)
• Paid Time Off, plus 13 paid holidays annually and a Wellness Day
• Training and professional development opportunities, and defined career pathways for many roles
• Meaningful work that allows one to make a difference in agricultural and rural communities and to develop professionally
• Opportunities for work-life balance that includes employee appreciation and family events
• A great work environment with colleagues who have a shared commitment to our core values
• Opportunities for everyone to think and act like a leader, regardless of the position you hold
• A comprehensive wellness plan that supports our belief that people are our greatest asset

AgCarolina Individual Competencies:

1. Communicates Effectively
2. Action-Oriented
3. Makes Good Decisions
4. Collaborates
5. Focuses on Our Members
6. Welcomes Everyone and Treats Them Fairly
7. Leadership

Interview Process: 

Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled.

1. Phone Screen with AgCarolina HR Representative 
2. In-person interview

Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time. 

AgCarolina Farm Credit is the largest ag lending cooperative operating in North Carolina with a local presence throughout the territory. The Association has approximately $3.1 billion in gross loan volume, serving more than 6,000 members. 

Our purpose at AgCarolina Farm Credit (ACA) is to serve the agricultural industry and our rural communities, yielding a more prosperous future for all. We are committed to providing constructive credit and financial services to grow the success of our members, one local relationship at a time.  

We believe that an inclusive team of employees is the best way to serve our agricultural and agribusiness customers. AgCarolina refers to our diversity initiatives as inclusion initiatives. With inclusion, we seek to involve all employees, management team, and board in fostering an environment that encourages and acknowledges the positive contributions individuals from all backgrounds can make in the success of our organization. By embracing and leveraging our unique strengths we establish ourselves as a positive corporate citizen and an employer of choice.

We are committed to attracting and developing an outstanding team of employees and supporting each one to achieve his or her full potential. Our success at AgCarolina GROWS by:

• Growing our people and association 
• Relationships built on respect, trust, and integrity
• Owning responsibility for our attitudes, actions, and job performance
• Welcoming everyone and treating them fairly
• Serving one another, members, and local communities

In addition to our Core Values, AgCarolina has established competencies for employees, leadership, and senior leadership positions. These competencies are designed to provide a clear picture of the daily actions one can take and develop over time to add value to the Association and enhance their professional growth. 

Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time. 

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