Lead Guidewire Software Engineer
Blue Cross Blue Shield of Michigan · United States
SUMMARY:
Responsible for leading the design, development, configuration, integration, testing, deployment, and production support of Guidewire solutions supporting Property and Casualty insurance operations. Provides hands-on technical leadership across one or more Guidewire InsuranceSuite applications, including PolicyCenter, ClaimCenter, or BillingCenter, and ensures solutions align with enterprise architecture, security, quality, and performance standards. Partners with product owners, business stakeholders, architects, and delivery teams to translate policy, claims, billing, and related insurance requirements into scalable technical solutions. Leads incident management, technical troubleshooting, root cause analysis, defect correction, release validation, and continuous improvement throughout the system development life cycle.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serve as the lead technical expert for Guidewire-based applications supporting Property and Casualty insurance products and operations.
- Lead solution design, configuration, development, integration, testing, implementation, and production support for PolicyCenter, ClaimCenter, or BillingCenter.
- Partner with product owners, underwriting, policy administration, claims, billing, architecture, and other key stakeholders to translate business needs into secure, scalable Guidewire solutions.
- Provide technical direction to engineers, coordinate development assignments, review technical designs and code, and promote Guidewire implementation best practices.
- Design and support integrations between Guidewire applications and internal or third-party systems using APIs, web services, messaging, and batch processes.
- Troubleshoot and resolve application, integration, database, user interface, and performance issues across Guidewire environments.
- Lead root cause analysis for production incidents, implement durable corrective actions, and validate application stability following releases and changes.
- Work with product teams to refine developer-ready user stories, acceptance criteria, technical requirements, estimates, and implementation plans.
- Implement Agile/Scrum and DevOps practices, including continuous integration, automated testing, source control, deployment automation, and release management.
- Ensure Guidewire configurations, customizations, and integrations comply with enterprise architecture, security, data protection, coding, and quality standards.
- Maintain technical documentation, including solution designs, integration specifications, support procedures, release notes, and production readiness materials.
- Monitor Guidewire product capabilities and industry trends, recommend appropriate platform enhancements, and contribute to technical communities of practice.
- Mentor engineers and support knowledge sharing related to Guidewire development, Property and Casualty insurance processes, software design, and delivery practices.
- Use Agile project management tools and delivery metrics to identify risks, communicate status, and help deliver initiatives on time and within budget.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in information services or related field. Combinations of relevant education and experience may be considered in lieu of a degree. Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.
Minimum seven years experience of development and system design which provides the necessary skills, knowledge, and abilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES:
- Extensive experience designing, configuring, developing, integrating, and supporting Guidewire applications in a Property and Casualty insurance environment.
- Hands-on experience with at least one of the following Guidewire applications: PolicyCenter, ClaimCenter, or BillingCenter.
- Strong knowledge of Property and Casualty insurance concepts, workflows, and data, including policy administration, underwriting, claims, billing, and related operational processes.
- Expert knowledge of Guidewire configuration and development concepts, including data models, business rules, workflows, user interfaces, and application extensions.
- Strong experience with Guidewire integration patterns and technologies, including APIs, web services, messaging, plugins, and batch processing.
- Proficiency with Guidewire development tools and applicable programming technologies, including Gosu, Java, SQL, XML, and web technologies.
- Strong understanding of object-oriented analysis and design, multi-tier architecture, design patterns, secure coding, and software engineering best practices.
- Experience with relational databases, data analysis, query optimization, and troubleshooting application and integration issues.
- Experience with source control, continuous integration, automated testing, deployment pipelines, environment management, and release practices for enterprise applications.
- Ability to lead technical design discussions, conduct code reviews, mentor engineers, and communicate complex platform decisions to technical and non-technical stakeholders.
- Strong analytical, problem-solving, planning, interpersonal, and written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment while taking ownership of delivery quality and team success.
- Ability to understand business needs and conceptualize and implement information systems that support those business strategies.
- Experience working within an agile framework like Scrum based development organization.
- Thorough knowledge of departmental procedures processes and work flows.
- Knowledge of standard languages, coding methods, company coding standards and quality requirements.
Excellent oral and written communication skills required.
Demonstrated abilities to successfully document and communicate software platform designs to all levels of staff (technical and non-technical).
Ability to work constructively with other technical experts in a group setting.
Knowledge of object-oriented development languages and web-related technologies.
- Ability to comprehend the consequences of various problem situations and address them, or refer them for appropriate decision making.
- Ability to effectively exchange information clearly and concisely, and present ideas, reports facts and other information, and respond to questions as appropriate.
- Demonstrated leadership abilities.
- Ability to make competent, independent decisions.
- Ability to manage technical services and software vendors.
- Ability and proficiency in the use of project management tools and techniques.
- Ability to maintain confidentiality.
Ability to perform other assignments at locations outside the office.
ADDITIONAL INFORMATION
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.
PAY RANGE:
“Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $82,800 and $217,100.”
We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
#LI-CH1
#AFG
Responsible for leading the design, development, configuration, integration, testing, deployment, and production support of Guidewire solutions supporting Property and Casualty insurance operations. Provides hands-on technical leadership across one or more Guidewire InsuranceSuite applications, including PolicyCenter, ClaimCenter, or BillingCenter, and ensures solutions align with enterprise architecture, security, quality, and performance standards. Partners with product owners, business stakeholders, architects, and delivery teams to translate policy, claims, billing, and related insurance requirements into scalable technical solutions. Leads incident management, technical troubleshooting, root cause analysis, defect correction, release validation, and continuous improvement throughout the system development life cycle.