Economic Support Worker - Bilingual (Spanish or Arabic) - Job & Family Services
Eieb · Toledo
Benefits include:
- Full-time employment, Monday-Friday, with paid lunch hour
- Pay increase after successful completion of 120-day probationary period
- Impressive benefit package that includes medical, dental, and vision
- 15 1/2 paid holidays each year
- 80 hours annually of paid vacation days after one year of service
- 40 hours of personal leave each year
- Bi-weekly accrual of sick leave up to 120 hours per year
- 14% Employer Contribution to OPERS (Ohio Public Employees Retirement System)
- Employee Wellness Program
- Employer Paid Life and Accidental Death or Dismemberment Insurance
- Flexible Spending Account option
- Short-Term and Long-Term Disability Insurance options
Job Summary:
Receives and greets clients into the agency as well as on the phone; conducts research of electronic records to verify, locate, identify, and document the status of basic information using provided agency and state systems; provides information about the status of assistance and services; explains application procedures and client responsibilities; distributes forms as needed; coordinates the transfer of correspondence between recipient and the appropriate agency staff; process client changes; makes referrals to other agencies or providers; schedules appointments; handles incoming documents received by the agency; maintains program and systems knowledge needed to assist customers; performs clerical tasks related to case record maintenance and supporting other agency staff. Performs other related duties as assigned.
Anticipated Start Date:
January 2027
The Economic Support Worker is the first point of contact for our agency. In this critical role, you'll manage both in-person and phone interactions, providing exceptional customer service while efficiently handling a broad range of clerical tasks and supporting casework staff. Anticipated start date: January 2027.