Field Support Analyst

Emirates Flight Catering · Dubai

EKFC (https://www.emiratesflightcatering.com/about-us/):

Build Your Future With Us

At Emirates Flight Catering (EKFC), our people are at the heart of everything we do. As one of the world’s largest catering and hospitality services providers, we deliver excellence at scale—supporting airlines, hospitality brands, and global events every day. Our success is driven by the passion, professionalism, and commitment of our teams.

Why Work With Us

At EKFC, your role matters. Whether you work in operations, engineering, corporate services, or support functions, you contribute to delivering safe, reliable, and high‑quality services every single day.

You’ll be part of:

A globally recognised organisation within the Emirates Group ecosystem
A diverse, multicultural workforce united by shared standards and values
A fast‑paced, operational environment where responsibility and professionalism matter
A workplace that values integrity, accountability, and continuous improvement

Life at EKFC

What you can expect:

Collaborative and approachable leadership
A diverse, multicultural team
Open communication and transparency

Rewards & Benefits

We offer a competitive benefits package designed to support your well-being:

Competitive salary and benefits
Two duty meals provided at EKFC
Health and wellness coverage
Paid time off and public holidays
Performance‑based annual bonus and salary review opportunities, subject to eligibility and company policy
Recognition for achievements and commitment, including monetary NAJM Awards (Appreciation, Bronze, Silver & Gold levels)
Learning and development support
Team events and engagement activities

(Benefits may vary by role and location.)

Our Recruitment Journey

Our recruitment process is designed to be transparent and respectful:

Application review
Initial interview or assessment
Technical Interview & Case Study presentation
Background Check
Employment Contract

We aim to keep candidates informed every step of the way.

(The recruitment and interview process may vary depending on the role.)

The job holder provides frontline technical support and troubleshooting for end-user hardware, software, and connectivity issues, ensuring timely resolution of incidents to minimize disruption to business operations

More jobs at Emirates Flight Catering · Customer Support jobs in Dubai