Patient Connection Associate
EQL Tech · Freeport · S$60,000–S$70,000 (stated in the posting)
Patient Connection Associate — Future of Cancer Care Today (FCCT)
Freeport, Grand Bahama | On-site, full-time
About Future of Cancer Care Today
Future of Cancer Care Today (FCCT) helps cancer patients and families navigate the rapidly expanding landscape of cutting-edge treatment — genomic sequencing, combination therapies, personalised medicine. We provide concierge-style navigation, supplier intelligence, and treatment-ladder guidance to a small number of patients and families at a time. We are not a medical provider; care decisions stay between patients and their doctors. The premise is simple: helping today's patients access the best of what's possible generates the learning that benefits everyone who comes after.
FCCT is incubated by the Sijbrandij Foundation, founded by Sid Sijbrandij (founder of GitLab). The Foundation backs a small portfolio of mission-driven initiatives in healthcare and beyond, built for durable infrastructure rather than one-off philanthropy.
About the role
Patient Connection Associates are the next generation of FCCT's patient-facing team. You'll train to run your own caseload within months, becoming the primary point of contact for many of the families FCCT works with.
Training is structured, not sink-or-swim: months of shadowing calls, studying playbooks, and working cases alongside senior team members — building fluency in the science, the operational rhythm, and the emotional register of the work before you lead conversations independently. Every complex case is reviewed with Bayli and the senior team. The programme is designed to give you real responsibility as fast as your judgement can carry it, with senior support behind every call.
What you'll do
During training — roughly your first three months
- Complete FCCT's foundational curriculum (roughly two hours of video content before your first family conversation)
- Shadow senior team members on intake calls, family briefings and case reviews — sitting in on multiple calls a day is expected
- Learn the case-management workflow — Airtable, the FCCT supplier reference, documentation standards
- Draft written work under senior review — follow-up emails, case summaries, research syntheses
- Take live calls with observation, followed by structured post-call review
Once trained — roughly month four onward
- Own a caseload of families across different stages of their cancer journeys
- Run intake calls independently and translate clinical and family context into a working case plan
- Synthesise scientific and treatment research, matching what's possible in the literature to what's possible for each family
- Draft family-facing deliverables — follow-up emails, personalised options reports, question banks for their care team, referrals into the FCCT supplier network
- Escalate complex cases through FCCT's protocol
- Maintain rigorous case documentation, contribute to FCCT's internal knowledge base, and help refine playbooks and templates as gaps are identified
What success looks like
During training
- You complete the foundational curriculum within two weeks and can articulate FCCT's three-pillar framework without a script
- You sit in on calls actively, not passively — tracking what the senior team member is doing and why, and asking useful questions in post-call review
- Your written drafts require diminishing revision over the training period
Once running your own caseload
- Families feel heard and supported, and are likely to recommend FCCT to someone else
- You return follow-up emails within 24 hours and complete case documentation within 24 hours
- You contribute at least one playbook and five suppliers to FCCT's knowledge base each month
Requirements
What we're looking for
- Based in Freeport, Grand Bahama, or willing to relocate there
- A completed graduate-level degree. A Master's degree or higher in a relevant field — for example life sciences, health sciences, public health, nursing, pharmacy, medicine or a closely related discipline. Professional doctorates (PharmD, MD, DNP and similar) count. A Bachelor's-only degree does not meet this bar, however strong the rest of your application.
- Scientific experience. A genuine scientific or clinical grounding, through your degrees, your clinical or laboratory work, or hands-on research. You do not need to have run a research project, but you do need to be at home with scientific material.
- Demonstrable comfort with technical or clinical material — a trial protocol or a genomic report shouldn't faze you
- Strong written communication — translating complex information into something a family in crisis can actually use
Highly desirable
- Hands-on research experience — a thesis, a published or unpublished research project, a clinical trial role, or a research-focused practicum or internship
- Oncology or cancer-adjacent exposure — clinical practice, research or patient-facing work
- The temperament for high-stakes, emotionally weighted conversations with patients or families — FCCT will train the methodology; it can't train calm
Benefits
Compensation & benefits
- Annual salary of US$60,000–70,000, tax-free under Bahamian law - materially stronger post-tax than the headline number suggests against a comparable US, UK or Canadian offer
- Relocation support structured around an initial evaluation period - flights, shipping, temporary accommodation, landing logistics; direct support with the work-permit process for non-Bahamian hires
- Comprehensive health coverage
- Paid leave and recognised Bahamian public holidays
- Annual professional development budget
- A small, capable team; a mission with multi-year runway; direct contact with cancer patients and families at the moments that matter most; the chance to help build something from the early stages