Part Time Server 1-ELE

Great Canadian Entertainment · Surrey

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Under the direct supervision of the Manager, Culinary and Food & Beverage, this position is responsible for serving the guests at a counter, in a restaurant, buffet operation, coffee shop, on a casino floor, in a bar, at a banquet, in a theatre, in in-room dining or other areas. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities  

• Greets guests by name wherever possible

• Escorts guests to a table when applicable; presents menus; informs guests of daily specials

• Explains how various menu items or beverages are prepared

• Takes the guest orders; makes recommendations

• Serves the guests; checks to ensure satisfaction

• Prepares food and beverages if applicable

• Resolves guests issues or asks management for assistance

• Presents bill upon request; takes payment in the absence of a cashier

• Cleans table s or counters; removes dishes; re-stocks where applicable

• Delivers food to hotel rooms as directed; obtains signature; removes used trays

• Performs opening or closing duties as required

• Counts cash float at end of shift when applicable

• Covers other servers sections when required

• Exercises good judgment when serving alcoholic beverages

• Liaises and communicates effectively with all appropriate operational departments

• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members

• Ensures compliance with licensing laws, health and safety and other statutory regulations

• Performs other duties as assigned or directed

Education and Qualifications

• High School Diploma

• Minimum 1 year serving experience effective and service oriented communication

• POS experience

• Serving it Right  Certification

• Ability to successfully obtain a Gaming License

• Ability to obtain serving it right certificate

• Ability to exceed internal and external customer expectations through timely,

Work Environment Considerations

• Regular casino, restaurant or bar environment, standing and walking for long periods of time, lifting, carrying, pushing, pulling, bending, stretching, lifting, non-traditional work hours.

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