Group Insurance Administrator
Guardian Group · Trinidad
Are you a detail-oriented and service-driven professional with strong knowledge of employee insurance benefits and administration? We are seeking a Group Insurance Administrator to manage the day-to-day administration of group insurance plans, ensuring accurate enrollment, compliance, and effective coordination with insurers, brokers, and internal stakeholders.
- JOB OVERVIEW:
- The Group Insurance Administrator is responsible for providing Administration Services for the Group Insurance Portfolio of Guardian Life (GLOC) within associated territories such as (Trinidad, Barbados, St. Vincent, Grenada, Cayman) to ensure prompt, reliable courteous and professional service to external and internal customers including Brokers, Agents, and Direct clients at all times.
JOB RESPONSIBILITIES:
1. Policy and Service Administration
- Completion of Member Enrollments, Member Maintenance and Terminations on existing and new plans. Plan Terminations and preparation of Bulk upload sheets. ACH Maintenance, Refunds and Provider Setup and Maintenance.
- Individual Health Renewals
- Individual Health Setup and preparation of Policy Package
- Preparation of Group Life contracts
- Commission payments
2. Risk Management
- Requesting and preparation of data to assist Underwriters with Excess Medical Coverage
- Collating of Claims Data for Underwriting to handling Renewals
- 3. Claims Management
- • Assist with the assessing and Processing of Group Life claims
- 4. Billings/ Invoicing
- • Responsible for generating all billings for all lines of business within the Group Health, Group Life and Individual Health portfolio within the required timelines. Ensuring accurate data is captured for all billings and accounted for on the financial systems.
5. Customer Service Delivery
- To perform any other job-related duties as assigned by the Team Leader, Group Insurance Administration
- To work collaboratively with other colleagues in other departments to ensure that queries are handled timely and accurately to prevent unnecessary escalations.
6. To perform any other job-related duties as assigned by the Team Leader/Manager
EDUCATION & EXPERIENCE:
- 5 CXC/CSEC Passes including Mathematics and English Language.
- 2 A’ Level/ CAPE passes.
- LOMA 280, 290, ACS 100 and all related parts.
- 1 - 3 years’ experience in Health and Group Life Insurance Administration.
- ADDITIONAL REQUIREMENT:
- As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.
- PERSON SPECIFICATION:
- The Administrator must be enthusiastic about delivering excellent Customer Service and actively seeking customer feedback to deliver improvements. He/ She must be a very meticulous, organised and detail-oriented individual who demonstrates a positive approach and takes personal accountability. The individual needs to have an understanding nature of the specific needs of the customers.
Applications will be treated with the utmost confidentiality.
The Group Insurance Administrator is responsible for providing Administration Services for the Group Insurance Portfolio of Guardian Life (GLOC) within associated territories such as (Trinidad, Barbados, St. Vincent, Grenada, Cayman) to ensure prompt, reliable courteous and professional service to external and internal customers including Brokers, Agents, and Direct clients at all times.