Customer Desk Officer (Mid Office)
Guardian Group · Aruba
Do you want to take on a new challenge and join this fast-growing organization and start contributing in creating financial freedom for the world? We are looking for an:
Customer Desk Officer
What are you going to do?
- Act as main point of contact for existing customers and brokers, answer all questions and/or complaints.
- Manage all incoming and outgoing communication channels, gather information, and communicate this to the back-office for review.
- Manage all customer portals and apps, responsible for customer onboarding and support services.
- Responsible for accepting requests, starting mutation process and/or claims process in the workflow management systems and referring to the back-office for further processing.
- Assist in the preparation of quotations and process simple changes, including tax letters, guarantee letters, change of no-claim, etc.
- Manage the digital customer file.
- Assist in the preparation of quotations, keep all parties involved informed and ensure the administrative settlement within the correct delivery times.
What do we expect from you?
- Minimum associate degree in Banking & Insurance or equivalent education
- Minimum 4 years’ experience in a service desk/customer support function
- Basic knowledge of insurance products, services, and sales channels
- General knowledge of individual insurance products related to Life and Pension
- High level of efficiency and accuracy
- Strong organizational and administrative skills
- Basic proficiency in MS Office is preferred
- A team player who is highly motivated and target driven
- Good verbal and written communication skills in English, Dutch, Spanish and Papiamento
- Excellent customer service attitude
Are you the Customer Desk Officer we are looking for? Take the next step and apply by clicking on the ‘Apply Now’ button!
Provide support to operations (back-office) colleagues, acting as point of contact for customers, accept customer request, initiate change processes, and assign these for processing. Ensure personal contact, offering customization, solution-oriented thinking, and excellent service level to all Guardian Group Fatum customers.