Senior Contract Administrator
Itron · Austin
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
Itron is seeking a Senior Contract Administrator to join our Global CME Contract Management team. This senior individual contributor role, you will support the full contract lifecycle, including contract preparation, review, negotiation, administration and execution. You will collaborate closely with Sales, Commercial Legal, Proposals, Pricing, Delivery Services, Deal Desk, Finance and other business partners to help structure, negotiate, and manage customer agreements that support Itron's business objectives while balancing risk and compliance requirements.This role combines strong commercial judgment, attention to detail, and customer focus with the ability to manage multiple priorities in a fast-paced environment.
Career Growth Opportunity
This position is part of Itron's professional contracting career path and offers opportunities to advance into Contract Manager, Contract Management leadership, or commercial-focused positions such as Commercial Lead and Senior Commercial Lead, based on business needs, demonstrated performance, and capability.
Duties & Responsibilities
Contract Drafting, Negotiation & Administration
- Draft, review, revise, negotiate, process, and administer a variety of commercial agreements, including master sales agreements, order documents, amendments, statements of work, change orders, and related contractual documents.
- Partner with internal stakeholders and customers to negotiate contract terms that support business objectives while appropriately managing risk.
- Review statements of work, change orders, and related documentation for accuracy, completeness, and alignment with established agreements.
- Review and respond to contractual terms and conditions included in requests for proposals (RFPs).
- Conduct agreement reviews and perform gap analyses to identify contractual inconsistencies, obligations, and third-party flow-down requirements.
- Support timely contract execution and lifecycle management activities through established systems and processes.
Compliance, Risk Management & Governance
- Analyze contracts to ensure compliance with company policies, legal requirements, government specifications, and other applicable standards.
- Identify contractual risks, non-standard provisions, and business concerns, escalating issues to appropriate subject matter experts and approval authorities when required.
- Maintain accurate contract records and documentation within contract lifecycle management systems, ensuring data integrity and audit readiness.
- Monitor agreement requests, pending actions, commitments, and reporting metrics to support effective contract administration and operational visibility.
Cross-Functional Collaboration
- Serve as a trusted business partner for Sales, Legal, Pricing, Deal Desk, Finance, Delivery Services, and other stakeholders throughout the contracting process.
- Build collaborative relationships across teams to support customer-centric outcomes and successful deal execution.
- Manage multiple simultaneous transactions while adapting to changing priorities, deadlines, and business requirements.
- Communicate contract considerations, risks, requirements, and recommendations clearly and effectively to internal and external stakeholders.
Process Improvement & Operational Excellence
- Contribute to the development and enhancement of contract templates, playbooks, tools, and standard processes designed to improve efficiency and consistency.
- Support the continuous improvement of Contract Management policies, procedures, and governance practices.
- Apply innovative and practical problem-solving techniques to address unique contractual situations within approved business frameworks.
- Share knowledge and best practices that enhance organizational effectiveness and support a culture of accountability, agility, collaboration, and continuous improvement.
Scope & Decision Authority
- Operate within approved contracting frameworks, standard terms, and risk guidelines established by Commercial Legal.
- Escalate non-standard, high-risk, or complex contractual matters for appropriate review and approval.
- Maintain ownership of transaction coordination and stakeholder communication throughout the escalation and resolution process.
Required Skills & Experience
- Bachelor's degree in Business Administration, Legal Studies, Supply Chain Management, Finance, or a related field, or equivalent combination of education and relevant experience.
- 5+ years of experience in contract administration, contract negotiation, commercial contracting, or a related field.
- Working knowledge of commercial contract principles, including contractual obligations, liabilities, terms, renewals, indemnities, and risk allocation concepts.
- Experience drafting, reviewing, negotiating, and administering customer-facing commercial agreements.
- Strong commercial judgment with the ability to assess risk, identify issues, and determine when escalation is appropriate.
- Demonstrated ability to manage multiple priorities, complex transactions, and competing deadlines in a dynamic environment.
- Excellent organizational skills with a strong attention to accuracy, detail, and data quality.
- Effective verbal and written communication skills with the ability to build productive relationships across diverse stakeholder groups.
- Proficiency with Microsoft Office applications and related business productivity tools.
- Demonstrated commitment to customer-centric service, accountability, collaboration, and continuous improvement.
- Ability to work effectively in a team-oriented environment while maintaining ownership of assigned responsibilities.
Preferred Skills & Experience
- Experience using Salesforce, Conga, or other contract lifecycle management (CLM) platforms.
- Familiarity with electronic signature solutions and approval workflow processes.
- Understanding of contracting principles related to hardware sales, professional services, software licensing, Software-as-a-Service (SaaS), maintenance, and support agreements.
- Experience creating or maintaining operational reports and metrics such as contract cycle times, queue management, aging reports, or performance dashboards.
- Experience supporting a shared services, center of excellence, or global contracting organization.
- Knowledge of utility, energy, technology, telecommunications, or infrastructure industries.
- Experience collaborating within highly matrixed organizations and cross-functional teams.
Travel: 1-10%
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com