Sales Team Lead
Intellipet · United States · $45,000–$60,000 (stated in the posting)
Sales Team Lead
Full-Time | Fully Remote | $45,000–$60,000 annually | Shifts assigned within Mon–Sun, 7 AM–11 PM CST; evenings, weekends, and holidays required
About the Role
Lead a remote outbound call center sales team serving customers seeking service-animal and emotional-support-animal related products and services. This is a working sales leadership role focused on coaching, performance management, accountability, and consistent execution against revenue and KPI targets.
Minimum Qualifications
- 3+ years of outbound call center sales experience with formal or substantial leadership responsibility
- Demonstrated success coaching sales representatives to improve measurable performance
- Experience managing individual and team KPIs, quotas, conversion, productivity, or quality metrics
- Ability to address performance gaps directly, set expectations, and follow through on accountability
- Strong sales judgment, objection-handling knowledge, and credibility with frontline sellers
- Open availability across operating hours: Monday–Sunday, 7 AM–11 PM CST
What You’ll Do
- Lead, coach, and develop a remote outbound sales team
- Monitor sales performance and identify coaching priorities
- Conduct call reviews, roleplays, and targeted feedback
- Set clear expectations and manage performance gaps
- Support escalations and reinforce sales standards
- Partner with management on goals and process improvement
- Maintain team accountability for policies and performance
Preferred Experience
- Current or former sales team lead, floor supervisor, assistant manager, sales coach, senior sales representative, or performance coach with real leadership ownership
- Insurance, healthcare, travel, timeshare, financial services, or other high-volume phone sales experience
- Remote call center leadership experience
Why Join Us
- Fully remote leadership opportunity
- Direct influence on sales performance and agent development
- Health, dental, vision, life, and disability insurance
- 401(k) match and paid time off
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Candidates who advance should be prepared to discuss specific coaching interventions, performance-management decisions, sales results, and leadership judgment.