Manager II – ServiceNow

Navy Federal Credit Union · Pensacola

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The Manager II, ServiceNow Product & Delivery is a strategic leader responsible for driving the vision, roadmap, execution, and continuous evolution of the ServiceNow platform. This role bridges business strategy and technology delivery, ensuring the platform delivers measurable business value, exceptional user experiences, and operational excellence.

The successful candidate will lead cross-functional teams, champion agile delivery practices, own product strategy and prioritization, and serve as the primary liaison between business stakeholders, customers, and development teams. This leader will be accountable for translating organizational objectives into actionable product plans, managing large-scale initiatives, and fostering a high-performing, customer-centric culture.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

The Manager II, ServiceNow Product & Delivery is a strategic leader responsible for driving the vision, roadmap, execution, and continuous evolution of the ServiceNow platform. This role bridges business strategy and technology delivery, ensuring the platform delivers measurable business value, exceptional user experiences, and operational excellence. The successful candidate will lead cross-functional teams, champion agile delivery practices, own product strategy and prioritization, and serve as the primary liaison between business stakeholders, customers, and development teams. This leader will be accountable for translating organizational objectives into actionable product plans, managing large-scale initiatives, and fostering a high-performing, customer-centric culture.

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