Area Support Manager Sudan North Darfur (Only Open for NRC Internals)

Norwegian Refugee Council · Sudan

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Background:

The Area Support Manager actively contributes to the Jabal Marra Area Office strategy. The purpose of the Area Support Manager is to coordinate the support functions for the Area Office and off-load the Area Manager on support functions. As a member of the Area management team, the Support Manager shares the responsibility to establish and maintain work systems that ensure maximum impact for people affected by the conflict.

What you will do:

Generic responsibilities:

  1. Line management for support staff such as Finance, HR & Admin and Logistics/ICT

  2. Member of the Area Management Group

  3. Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements

  4. Provide input on operational support to the Area Plan of Action, and to coordinate and align operational support with programme plans at Area level

  5. Responsible for ensuring quality support to project implementation

  6. Facilitate Area Support Budget, area level budgets, including support cost

  7. Responsible for developing regular reports on Area level to Country Office and AM

  8. Responsible for implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance)

  9. Facilitate trainings for programme staff on finance, logistics and HR procedures

  10. Responsible for technical capacity building of support staff (HR, Logistic/ICT and Finance)

Specific responsibilities:

Strategic Resource Management

  1. Contribute to the strategic direction of the area office for an efficient structure

  2. Ensure adequate and fit-for-purpose support strategy rooted in national staff capacity development

  3. Provide leadership of the Support Department and ensure all work as one team.

Compliance and Internal Control

  1. Ensure that all rules, regulations, routines, procedures, SOPs are accessible to and known by all staff. 

  2. Perform regular spot-checks on supporting documentation to identify areas of improvement in regards of quality of documentation.

  3. Ensure the recommendations made to the Area Office Support Department are addressed and updated on regular basis.

  4. Responsible for corruption mapping and mitigation practices and procedures 

  5. Lead on the preparation of Area Office donor, internal and external audit processes.

Systems and Procedures

  1. Ensure that all rules, regulations, routines, procedures, SOPs are available, accessible to and known by all staff.

Responsible for ensuring that HR, finance, logistics and administration systems provide relevant and adequate support to the area office’s programmes throughout the whole project cycle

  1. With the Area Manager, ensure that the area office’ work processes are in place, understood by all staff, and carefully followed.

  2. Lead on the implementation at Area Office level of new procedures and rollout of new systems such as NRC HR Management System, UNIT4 Procurement and other systems.

  3. Lead on the elaboration and regular update of the Master Support Budget at Area Office level.

  4. Ensure coverage of Master Budget at all time and ensure that efficient, sustainable and flexible HR structures are in place.

Emergency Response 

1.   Provide support to the Area Office Emergency response programme ensuring that support functions      are working well to ensure the success of the response. 

2.    Work with programme functions to ensure the reconciliation of all distributions with the         reconciliation of deliverables. 

Other

1. When requested by the Area Manager, represent NRC externally in different fora

2. Act as Area Manager when appointed

3. Lead the evaluation of partners working with NRC 

4. Ensure efficiency and value for money for the support units in Eastern Sudan. 

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