Patient Care Associate
Oula · Charlotte · $19–$20/hr (stated in the posting)
Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.
Since launching in 2021, we’ve expanded our services to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. Today, we serve patients across six clinics in three states, with continued expansion planned for 2027 and beyond. Join our team of clinicians, innovators, operators, and technologists who are passionate about setting a new standard in maternity care.
About the Role
We’re seeking a Patient Care Associate to join our collaborative maternity practice. We’re looking for someone detail-oriented, empathetic, and passionate about delivering an exceptional patient experience.
In this role, you’ll be a primary point of contact for patient inquiries and will work closely with our Customer Experience, Clinical Operations, and clinical teams to ensure smooth, supportive patient journeys. This early-career position is perfect for someone who thrives in a fast-paced healthcare environment and enjoys working on a dynamic, mission-driven team.
This is a full-time role at our Charlotte Clinic, 129 Greenwich Rd, Charlotte, NC 28211
What You'll Do
- Answer incoming patient calls with warmth, professionalism, and consistency
- Respond to patient messages and route them to the appropriate team
- Provide timely assistance with scheduling, directions, and general inquiries
- Process medical record requests (sending/receiving, ensuring accuracy, mapping records to the EMR, responding to requests, calling other healthcare entities to obtain records)
- Route patient questions or concerns to the appropriate care team member
- Document all interactions in Oula’s systems with attention to detail
- Support patient onboarding and access to virtual care resources
- Collaborate closely with Care Coordinators, Front Desk Associates, and clinical staff to ensure seamless patient experiences
- Be present on-site at our clinics during scheduled hours, travel regularly to other clinic locations, and provide cross-coverage at the Front Desk
- Complete additional administrative tasks related to daily patient requests or needs as directed by the Clinic Manager
What You'll Bring
- High school diploma or equivalent required; some college and/or healthcare-related coursework preferred
- Passion for improving maternity care through a combination of clinical care, technology, patient empowerment and education
- Ruthlessly organized and detail-oriented in your daily tasks
- Committed to providing outstanding service in the maternal healthcare space
- Able to communicate effectively both verbally and in writing with internal and external stakeholders
- Dependable and adaptable, with the ability to navigate new and evolving processes
- Excited about the opportunity and fast-paced work environment of an early-stage company
Nice to Have
- Previous experience in a customer service, administrative, or healthcare support role (not required)
- Prior experience working with Athena, EPIC, Dorsata, Slack and/or Google Suite
- Spanish or other non-English language proficiency
Our Values: ECHOES
Our values are Excellence, Candor, Humanity, Ownership, Evidence, and Service. In practice, that means we care about our patients and each other, have honest conversations with respect, make decisions based on evidence, and keep the patient at the center of everything we do.
Oula Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.
Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.
Oula's Commitment as an Equal Opportunity Employer:
We're committed to an inclusive workplace that reflects the communities we serve. You can be a great candidate even if you don't meet every qualification listed. If that's you, tell us about yourself in your cover letter. We especially encourage applicants from traditionally underrepresented communities, including women, people of color, LGBTQ people, veterans, and people with disabilities.
Oula Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.