Health Concierge, Outbound
Prenuvo · Vancouver · CA$90,000–CA$110,000 (stated in the posting)
About Us
At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".
We are looking for a Health Concierge, Outbound based in our Vancouver HQ office to join our Outbound Sales team. As a Health Concierge, you are an experienced, consistently high-performing seller who owns the full sales cycle for a larger, higher-value book of warm leads. You will drive strong results through proactive, consultative outreach, manage your pipeline strategically, and forecast accurately. You will also be a go-to resource for teammates, supporting onboarding and helping refine the cadences and approaches that make the team successful. This is a quota-carrying role for a resilient, self-directed seller who thrives on owning results while delivering a patient-first experience.
This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).
Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!
What You’ll Do
- Own the full sales cycle for a larger, higher-value book of leads, including premium, multi-scan, and family package opportunities
- Build and manage a strategic outreach plan that prioritizes the highest-potential leads and sequences calls, texts, and emails for maximum conversion
- Consistently exceed targets for bookings, conversion rate, revenue, and average order value
- Re-engage aged and stalled pipeline with tailored approaches that uncover what is holding each prospect back
- Lead consultative conversations and handle complex objections with confidence and empathy, without overpromising clinical outcomes
- Forecast your pipeline and results accurately, and flag risks and opportunities early
- Analyze your funnel data, from contact rate to conversion, and test and refine messaging and cadences to improve results
- Generate additional pipeline through member referrals and follow-up opportunities
- Support onboarding of new team members through shadowing, call reviews, and peer coaching
- Contribute to improvements in cadences, scripts, and processes in partnership with team leadership
- Partner with Marketing, clinic, and member support teams to improve lead quality and the member experience
- Maintain accurate pipeline and activity records in Salesforce
- Stay within approved product and clinical messaging, and escalate medical questions to the appropriate clinical team
- Comply with anti-spam, do-not-call, consent, and patient privacy requirements in all outreach
What You’ll Bring
- 4-6 years of experience in quota-carrying outbound, inside, or full-cycle sales roles, ideally in healthcare, wellness, or premium consumer services
- A sustained track record of exceeding quota in outbound or full-cycle sales, ideally ranking among top performers
- Advanced closing and objection handling skills for premium, high-consideration purchases
- Proven ability to manage a large pipeline strategically and forecast accurately
- Strong analytical skills, with experience using funnel data to test and improve outreach
- Experience coaching, onboarding, or supporting peers
- Resilience, self-direction, and composure in a fast-paced, target-driven environment
- Excellent verbal and written communication skills across phone, text, and email
- Advanced proficiency with Salesforce and outbound tools such as dialers and SMS platforms
- Strong understanding of privacy, consent, and anti-spam requirements for sales outreach
- Post-secondary diploma or degree in Business, Marketing, Communications, or a related field, or equivalent experience
- Nice to have:
- Experience selling in a medical, healthcare, diagnostics, or wellness field
- Familiarity with health-conscious or medically motivated buyers, and understanding of preventive healthcare and MRI technology
Our Values
First: we are Pioneers
- Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.
Second: we are Platform-Builders
- We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.
Above all: we are Patients
- We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.
What We Offer
- An avenue to make a positive impact on people's lives and their health
- We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
- Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
- Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
- Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
- We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
- Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
- The base salary for this role is $55,000 with an on-target earnings (OTE) potential of up to $90,000–$110,000
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.