Customer Success Representative
Welocalize · Jinan
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Job Responsibilities:
The CSR team assists the business development team through various strategic CRM, market research, lead generation, and account management functions.The following is a non-exhaustive list of responsibilities and areas of ownership of;
- Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels
- Actively support our global business development
- Provides key marketing research and identified new business development opportunities
- Manage data for new and prospective clients in Salesforce.com (CRM)
- Developed & manage client engagement strategies
- Assist implementing strategic approaches towards new key accounts/clients
- Creating monthly reports on all sales created through CSR's efforts
What this looks like:
- Identify key buyers through multiple lead gen channels (LinkedIn, Salesforce, Google) based off the requirements provided by the regional sales managers
- Effectively manage large amounts of incoming calls
- Identify and assess customer’s requirements and facilitate appropriately
- Build sustainable relationships with clients and the BDM
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Respond to all client queries
- Review or make changes to customer accounts
- Record details of customer contacts and actions taken
- Review and select standard responses for answers or solutions
- Escalate queries or quotes when needed
- Identify new prospects within current clients
- Clean/Update up old data within the CRM
Additional Job Details:
REQUIREMENTS
- 2-4 years of sales and/or account management experience
- Bachelor’s Degree required
KEY COMPETENCIES REQUIRED FOR THIS ROLE
- Microsoft Office
- Salesforce experience
- Results oriented
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