Reservation Sales & Service Agent
Accor · Istanbul
Company Description
- Where passion drives life, join us at Accor!
- As one of the world’s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries.
With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand.
If you're looking to be part of a global team and set new milestones in your career, join the Accor family and let’s shape the future together!
Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.
- ✨ Hospitality is a work of heart.
- 💛 Join us and become a Heartist®.
Swissôtel The Bosphorus, Istanbul
As one of Istanbul’s most distinguished hotels, Swissôtel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.
🌟 Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swissôtel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.
🛎 Besides being a luxury hotel, Swissôtel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu’s and Sabrosa.
🚀 Are you ready to join this esteemed brand and take the next step in your career at Swissôtel?
Job Description
- Handle incoming reservation requests via phone, email, and online platforms
- Provide guests with information about room types, rates, hotel facilities, and promotions
- Process, modify, and cancel reservations accurately in the hotel management system
- Upsell hotel rooms, packages, and additional services to increase revenue
- Maintain updated knowledge of room availability and pricing
- Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth guest experiences
- Respond professionally to guest inquiries and complaints
- Prepare reservation reports and maintain accurate guest records
- Support group bookings and corporate account reservations when needed
- Ensure compliance with hotel policies and service standards
Qualifications
- Degree in Hospitality, Tourism or a related field (preferred)
- Minimum 2 years of experience in a similar role
- Previous experience in hospitality, reservations, or customer service preferred
- Strong verbal and written communication skills in English
- Excellent customer service and interpersonal skills
- Ability to work under pressure and manage multiple tasks
- Knowledge of hotel reservation systems (Opera).
- Sales-oriented mindset with upselling abilities
- Good organizational and problem-solving skills
- Flexibility to work shifts
More jobs at Accor · Sales & Business Development jobs in Swissotel The Bosphorus