Field Supervisor
Intellihub · Melbourne
Company Description
At Zelora, we make home electrification simpler and more affordable. Backed by Bunnings and powered by Intellihub, our Australian-first subscription model for Solar & Battery helps households take control of their energy without the hassle, high stakes or big upfront cost.
We’re a young brand with strong backing and a clear ambition - become the name Australians turn to when they’re ready to electrify with solar, battery and everything else. That means our team is small, entrepeneurial, fast-moving and close to the work. Every person has real ownership of what we build and how we grow, whilst being supported by a positive, safe and productive workplace to thrive in.
We’re building a business, brand and culture from the ground up – and helping Australians confidently make the switch to renewable energy along the way.
Job Description
Your Role
As our Field Supervisor / Subject Matter Expert, you'll lead the safe, compliant and high-quality delivery of residential solar, battery storage and EV charging installations, while helping shape our growing commercial and industrial projects portfolio.
Reporting to the Head of Operations, you'll provide technical leadership to internal installation teams and subcontractors, conduct site assessments and audits, resolve complex technical issues, and drive continuous improvement across our field operations. You'll be the go-to technical expert, working closely with engineering, sales, customer service and operations teams to ensure exceptional customer outcomes.
What You'll Be Doing
- Provide technical leadership and day-to-day supervision of installation teams and subcontractors.
- Conduct site inspections, assessments and audits to ensure safe, compliant and high-quality installations.
- Review designs, equipment selections and technical documentation, identifying and resolving installation risks before work begins.
- Support commissioning, network connections and technical requirements across solar, battery and EV charging projects.
- Lead fault diagnosis, troubleshooting, warranty investigations and technical rectification works.
- Drive safety, quality and compliance standards across all field activities.
- Develop installation procedures, technical guidance and training to build capability across internal teams and partners.
- Act as the technical expert for new products, technologies and installation best practices.
- Contribute to operational excellence by identifying opportunities to improve installation methods, processes and customer outcomes.
- Where required, fulfil Technical Nominee or Supervisor responsibilities in accordance with applicable licensing requirements.
Key Stakeholders
You'll work closely with internal teams across Operations, Engineering, Sales, Marketing, Finance and Leadership, as well as installers, manufacturers, suppliers, industry partners and customers.
Qualifications
About You
We're looking for an experienced electrical and renewable energy professional who combines strong technical expertise with a passion for safety, quality and team leadership.
To succeed in this role, you'll bring:
- A current electrical licence and SAA accreditation for Grid-Connected PV and Battery Storage Design & Installation.
- Proven experience in the electrical and renewable energy industry, including hands-on residential solar and battery installations.
- Proven experience leading installation teams and subcontractors, delivering safe, efficient and high-quality outcomes across multiple sites.
- Strong technical capability across installation, commissioning, fault finding, troubleshooting and system performance.
- Sound knowledge of Australian standards, compliance requirements and renewable energy industry best practices.
- A proactive approach to safety, quality assurance and continuous improvement.
- The ability to coach and develop installers, deliver technical training and build capability across teams.
- Excellent communication and stakeholder management skills, with the ability to explain technical concepts clearly to customers, partners and internal teams.
- Strong organisational and problem-solving skills, with the ability to manage competing priorities and resolve field issues effectively.
Additional Information
Why Join Zelora?
This is an opportunity to join at a formative stage and have a genuine influence on how Zelora grows.
- Build, don’t just inherit. Help shape strategy, capability, processes and culture of a growing business.
- Have real impact. Take ownership of a function that will be critical to Zelora’s growth ambitions.
- Work at pace. Join an entrepreneurial environment where ideas can move quickly from opportunity to execution.
- Shape the customer experience. Help make home electrification simpler and easier for Australian households.
- Help build the future of home energy. Be part of a business focused on helping Australians confidently make the switch to renewable energy.