Business Relationship Manager

Sanofi · Kuala Lumpur

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Job title: Business Relationship Manager

●        Location: KL, Malaysia

●        Hiring Manager: Head of Operations, Malaysia Singapore Vaccines Sales

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

About the job

Purpose of Role

• Engage with customers to promote product features and benefits based on approved indications.
• Achieve the territory sales and milestones objectives within assigned territory and portfolio
• Contribute in defining and deployment of the digital roadmap for Malaysia
• Mature/ Shape the market and customers in terms of preference for digital interaction and -channel utilization

Priorities
Demonstrate value of products and partnerships

• In depth knowledge and understanding of Sanofi Pasteur products and the customer journey. Consistently review product information and always well informed on medical and scientific updates related to the brand.
• Effectively deliver key messages and promote products through a wide range of digital channels.
• Extend support and identify opportunities to bring tailored solutions to customer needs.
• Cultivate and maintain excellent relationship with customer with the aim to develop Sanofi’s credibility and extend our company’s advocacy.

Customer and Territory Insights

• Identify attributes and customer profile information relevant to the business territory growth.
• Knowledgeable on the geographic information and business potential of territory. Understanding of relevant sub-segments, preferences with regards channels to interact through, and preferences towards content relevant for the customer.
• Create network among stakeholders (i.e. front liners, decision makers, gatekeepers
• Effectively gather competitor information and market intelligence.
• Fuel our CRM systems on a daily basis with customer, call details and market insights

Operational excellence

• Complete a thorough pre-call plan by creating itinerary and routing plans that effectively achieves call targets, appointments and in-services activities.
• Regular analysis and presentation on sales and customer data to internal stakeholders (i.e. managers, team members, and others).
• Proper implementation of marketing plan and promotional activities.

About you

●        Experience: (avoid asking for a minimum number of years of experience)

●        Education: (ask for qualifications only if they are essential for performing the role)

●        Languages:

• Soft and technical skills:

• Abide by the company’s ethical codes, standard operating procedures, and protocols from pharmacovigilance, quality, HSE, etc by reporting anomalous or questionable behavior and products that my negatively affect our brand and meeting timelines.
Effective Planning and Execution that delivers results

• Formulate effective sales action plan, accurate forecasts and successful implementation to meet cycle and annual sales target (both qualitative and quantitative).
• Effectively promote all assigned franchises following strategy and corporate directions.
• Execute sales expectations and run business operations while complying with Sanofi’s standard operating procedures and ethical codes, walking the talk on the importance of compliant behavior, and building a well-coordinated working relationship with both internal and external stakeholders.
• Maximize all segment and channels within the territory to generate growth.
• Manage budget by effectively utilizing promotional funds to well targeted customers

Channel Orchestrating and Optimization

• Adoption to change in channel engagement and embracing digital utilization
• High level of proficiency on suitable channels intended for a particular account to effectively deliver key messages.
• Utilize new channels for promotional activity to reach and engage with target customers outside the classical way. Map the best way to communicate our product messages by matching the right digital channel (e.g. social media, web forums, webinars, GPP etc.) to each customer.

Business Expansion

• Identify sales opportunity / Prospect and qualify new potential customers.
• Create a detailed plan, set KPI and monitor Progress to generate business from new prospects.
• Analyze business opportunities and strategy outside the existing customer base.
• Cross selling of all products and expand brand usage
• Share best practices and opportunities to leverage for growth and expansion

Health, Safety and Environment (HSE) Responsibilities

• Responsible in complying and meeting all HSE roles and responsibilities in accordance to the existing HSE Policy
• Identify and correct unsafe conditions or behaviours and immediately notify the Manager of any serious incidents; complete an Incident / Injury Report and forward to Human Resources within 48 hours where necessary.

Standard minimum requirements:

• Engagement communication skills: Storytelling and Presentation skills
• Relationship building and listening skills, networking skills
• Digital presentation (i.e. software and hardware)

Technical skills

• Experience with advanced facilitation of virtual meetings and the ability to fully utilizing the features virtual meeting tools
• Digital channels training

Specific competencies

• Understanding the customer need and -journey
• Profiling and segmentation of customers
• Business Intelligence
• Data-driven decision making
• Data analytics: ability to understand and adequately interpret data for decision-making

Personal abilities and core competencies:

• Analytical mindset: use of data to improve the customer journey
• Strategic thinking
• Innovative mindset: explore how digital tools can make a positive impact on customers
• Probing and iterative working method
• Handling of objections
• Cultural sensitivity
• Embracing innovation and change

Vaccines - Overview

Join the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AI-driven breakthroughs. In Vaccines, you’ll help advance prevention on a global scale - and shape the future of immunization.

Vaccines – “Why Choose Us?”

●     Work at the forefront of AI-driven research, smart manufacturing, and groundbreaking mRNA platforms that are redefining the future of immunology.

●     Help protect half a billion people every year, contributing to one of the largest global vaccination efforts in healthcare.

●     Develop your career with access to mentoring, international mobility programs, and opportunities to grow across four continents.

●     Make the impossible possible for millions by contributing to breakthrough moments like the world’s first RSV toddler vaccine.

●     Share knowledge with leading scientists, engineers, and experts in a purpose-driven community dedicated to protecting millions worldwide.

●     Be part of a company that believes in the future with significant investment annually in manufacturing innovation.

●     Help create sustainable vaccine solutions, from reducing carbon emissions in production to increasing global access to life-saving immunizations.

●     Gain hands-on experience in state-of-the-art digital and AI-powered manufacturing facilities, where you can be part of industry-leading advancements.

Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice.

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law. 

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