OpCo Enterprise Support Manager, Credit & Collections
Performance Food Group · $75,000–$85,000 (stated in the posting)
We Deliver the Goods:- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
- Monday - Friday
- Core business hours: 8:00 AM - 5:00 PM
- Pay: $75K - 85K base, 20% Bonus Potential
- 25% Travel
Position Summary
As the OpCo Enterprise Support Specialist, Credit & Collections, you will serve as a strategic resource providing credit management leadership and operational support across multiple Core-Mark operating companies (OpCos). This role is designed to ensure business continuity by providing temporary coverage during staffing shortages, leaves of absence, vacancies, system implementations, acquisitions, and other business-critical situations. In addition to managing credit and collections activities, the Credit Manager Floater will lead special projects, support audit readiness initiatives, assist with policy implementation, and drive process improvements across the organization.
The Credit Manager Floater is responsible for evaluating customer credit risk, overseeing accounts receivable performance, supporting credit analysts and local business teams, and ensuring compliance with corporate credit policies and internal controls. This position requires strong leadership, adaptability, and the ability to quickly assess operational needs and deliver results in dynamic environments.
Responsibilities
The Credit Manager Floater is responsible for providing leadership and support for credit and collections activities across multiple OpCos and special assignments, including:
- Serve as interim Credit Manager for OpCos experiencing staffing shortages, vacancies, extended leaves, or other operational challenges.
- Lead onboarding and transition activities for newly hired Credit Managers and Credit Analysts.
- Support business continuity by assuming responsibility for customer portfolios, collections activities, and credit operations as assigned.
- Partner with Corporate Credit, Shared Services, and Division leadership to identify and address operational risks.
- Lead and participate in special projects, process improvement initiatives, system implementations, acquisitions, and organizational change efforts.
- Assist with audit readiness initiatives, documentation reviews, internal control testing, and compliance activities.
- Possess extensive knowledge and understanding of Accounts Receivable Accounting and Credit Management practices.
- Complete reconciliations and review and approve new business applications.
- Investigate and verify the financial status and reputation of prospective customers applying for credit and establish proposed credit limits and payment terms in accordance with corporate policies and risk standards.
- Utilize Bectran and other system resources to assess customer risk and recommend appropriate credit decisions.
- Leverage SAP Financial Supply Chain Management tools, including Collections Management, Credit Management, and Dispute Management, to:
- Prioritize collection activities and customer follow-up.
- Identify and evaluate at-risk customers.
- Support ship/no-ship recommendations and customer hold decisions.
- Monitor customer credit limits, payment terms, and collection performance.
- Partner with Division Finance Directors, Division Presidents, Sales Leadership, and Operations teams to communicate credit risks, opportunities, and accounts receivable performance.
- Ensure compliance with corporate credit policies, procedures, SOX requirements, and standards of operation across assigned locations.
- Collaborate with division sales teams and national account teams regarding collections strategies, customer disputes, and emerging customer risks.
- Effectively leverage third-party collection agencies, attorneys, and other external resources when appropriate.
- Identify opportunities to improve collections effectiveness, dispute resolution processes, cash application accuracy, and customer payment methods.
- Monitor, influence, and drive improvement in key accounts receivable metrics, including:
- Days Sales Outstanding (DSO)
- Aging Performance
- Delinquency Trends
- Credit Review Compliance
- Dispute Resolution Timeliness
- Cash Application Accuracy
- Analyze operational processes and recommend standardization opportunities across OpCos.
- Develop and deliver training to Credit Managers, Credit Analysts, and Operations personnel on credit policies, systems, and best practices.
- Travel to assigned OpCos as needed to support business operations, special projects, training initiatives, and transition activities.
- Ensure compliance with internal controls designed to mitigate financial, operational, and fraud-related risks.
Key Competencies
• Adaptability and Flexibility
• Leadership and Coaching
• Change Management
• Project Management
• Risk Assessment
• Analytical Thinking
• Relationship Management
• Communication and Influence
• Process Improvement
• Business Continuity Planning