Specialty Sales & Product Development Manager

Cleveland Clinic · Cleveland Clinic Administrative Campus

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At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Manager of Sales, Product and Service Line will focus on product development, marketing strategy, and go-to-market initiatives rather than direct sales. This role will partner closely with sales, marketing, and other key teams to develop and launch new products and service offerings, support existing laboratory services, and track performance to measure success. Responsibilities include developing marketing materials, sales support tools, and product kits that increase engagement and support new business launches, physician outreach, CRO partnerships, and extended care services. The manager will also help establish business metrics, interpret analytics, and use performance data to identify opportunities for growth and improvement while supporting strategic initiatives and collaborating with leadership. 

The ideal candidate will bring commercial laboratory experience, preferably with an organization such as Quest Diagnostics or Labcorp, and a strong understanding of laboratory operations, product testing and development, and the needs of patients, clients, and sales teams. Experience bringing products from development through launch, marketing existing and upcoming laboratory tests, and evaluating the effectiveness of marketing materials and outreach initiatives is essential. This individual should be comfortable developing and interpreting business metrics, translating data into actionable insights, and proactively engaging the appropriate teams to move initiatives forward. 

A caregiver in this position works days, 8:00am—5:00pm.  

A caregiver who excels in this role will:  

• Develop new concepts under the direction of the Medical Director, Division Administrator, and Director of Sales and Outreach. 

• Train the sales managers on the product offerings and work with marketing to develop all the materials needed for the product launch. 

• Develop concepts which include a mix of co-marketed, co-branded opportunities as well as support and promote the expertise and reputation of Cleveland Clinic Laboratories and Cleveland Clinic. 

• Interact with all key internal and external stakeholders to pull through the action plan for all new projects and ultimately increase revenue for CCL. 

• Contribute to sales meetings, presentations and attend required training courses, recognizing the value of one's own contribution to those events. 

• Develop and maintain knowledge and experience of relevant laboratory methods and technologies. 

• Adhere to the Cleveland Clinic rules and regulations (i.e. written or implied) and any changes or introductions. 

• Travel approximately 50% of the time. 

• Other duties as assigned. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor's Degree in Business Administration, Healthcare, Education, Medical Technology or related field 

• Seven years of experience in a Healthcare environment with demonstrated success in sales, marketing or customer service 

• Excellent clinical knowledge in how laboratory tests support the diagnosis, prognosis and monitoring of patients with specific diseases 

• Excellent human relations, management, presentation and communications skills 

• Must be accountable, adaptable, flexible, creative, dependable, responsible and able to perform well within multi-functional environments and be customer-focused 

• Can manage several projects or tasks simultaneously and exercise appropriate judgment when prioritizing projects 

• Can function and work in a diverse work environment while adhering to Cleveland Clinic and CCL policies providing direction to clients in a concise, sensitive, informative and professional manner 

• Maintain a positive and courteous tone, particularly in adversarial discussions. 

• Keep abreast of regulatory issues, reimbursement issues, and service requirements 

• Valid driver's license with an acceptable driving record, subject to applicable organizational requirements, given the travel expectations of the position 

Preferred qualifications for the ideal future caregiver include: 

• Master's Degree 

• 3-5 years managing teams and development of new product launches within healthcare industry (Laboratory experience is a plus) 

• Experience in monitoring and developing operations driven metrics (Sales a plus) 

• Knowledge and experience developing and commercializing healthcare products or services, bringing solutions to market, and partnering with sales teams to drive adoption and growth 

• Demonstrated critical-thinking and independent decision-making skills, with the ability to appropriately assess situations and act with minimal supervision 
  

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.

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