Housekeeping Supervisor
Accor · Sydney
Company Description
Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury
Sofitel Sydney Wentworth, Sydney’s first international five-star hotel, is an icon of Australian hospitality and a landmark of culture and creativity in the heart of the city. The hotel holds a special place in Sydney’s story, with a rich heritage that continues to shape its character and reputation both locally and internationally. Guided by Sofitel’s signature French elegance and the vibrant energy that surrounds it, the experience feels refined and distinctly Sydney.
Featuring 436 beautifully redesigned rooms and suites, the hotel offers an exceptional setting for both grand occasions and thoughtfully curated stays. As part of the globally recognised Sofitel brand, we celebrate craftsmanship, attention to detail and heartfelt luxury service, bringing passion and pride to every guest experience while fostering a culture of excellence, creativity and individuality for our team.
Job Description
- Organise daily room allocations and cleaning schedules
- Lead team briefings and support room attendants throughout their shifts
- Inspect guest rooms, public areas and staff areas to ensure they’re clean and well presented
- Coordinate with Front Office on room priorities and release rooms once they’re ready
- Follow up on cleaning and maintenance issues so rooms are ready for arriving guests
- Keep linen, amenities, supplies and equipment stocked and storage areas organised
- Respond to guest requests and manage lost property with care
- Support the Executive Housekeeper with team feedback, performance reviews and day-to-day priorities
Qualifications
- Experience in hotel housekeeping, ideally as a supervisor or team leader
- Strong organisational skills to allocate rooms, manage workloads and respond to changing priorities
- Confidence leading a team, giving clear direction and supporting their development
- An eye for detail and a commitment to keeping rooms consistently clean and well presented
- Clear, professional communication with guests, colleagues and other departments
- A proactive approach to solving problems and looking after guest requests
- Availability to work a rotating roster, including weekends and public holidays
Additional Information
Why Join Sofitel Sydney Wentworth?
We value our people and offer:
- Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
- Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
- 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
- Career development opportunities within a globally recognised luxury hospitality brand
- Ongoing learning and development, working alongside industry leaders
- Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
- A complimentary hotel stay package to celebrate your work anniversary
- Free 24/7 access to our Employee Assistance Program for confidential wellbeing support
- Our commitment to Diversity & Inclusion:
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full working rights in Australia are required for this role.
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