Costumer Contact
Aptiv · Reynosa
Customer Contact
Customer Contact works focuses on optimizing and monitoring processes related to customer order processing, shipping, and returns including: Processing complex orders from customers and resolving order/delivery issues; tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc. Acting as liaison between customers, production and distribution departments.
Your Role
- Analyze and process customer demand with proper planning time fence
- Experience with SAP
- Experience with STLA, CHAMPS, Covisint, 3270, IMS7, GSDB and others as plus
- Responsible for contact for all requirements, deliveries, shipments and customer service attention
- Handling product deliveries finishing and assignment, manage materials system to ensure that the customer's requirements are exact and communicate them to the assembly plants.
- Formulate and delegate logistics for emergency deliveries
- Responsible for logistics, order fulfillment and customer payments, facilitating problem solving with customer material
- Responsible for dispute process within Customer Portals or Process Tools
- Acting as liaison between customers, production and distribution departments
- Analyze and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns
Your Background
- In-depth knowledge of customer contact/service principles and practices
- Excellent organizational and planning skills
- Ability to take decisions and good judgment in emergency situations.
- Interpersonal skills to work effectively with others
- Business Administration, Industrial Engineer BD or studying similar career
- 3 -5 years’ experience as Costumer Contac
- Experience on Tier 1 automotive industry
- English conversational
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.