Business Support Partner EMEA
Boston Scientific · Warsaw
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
Business Support Partner EMEA
Location: Warsaw
Work mode: hybrid
About the role
The primary focus of this role is to deliver a high level of service and excellent support to EMEA Sales, Marketing and Medical Education teams.
As a Business Support Partner EMEA, you will play a key role in coordinating Healthcare Professional (HCP) training activities across the EMEA region, ensuring smooth execution of training programs, travel arrangements, contract administration, invoicing and operational reporting.
You will work closely with internal stakeholders and external partners in a dynamic, international environment, taking ownership of your activities while ensuring compliance with internal policies, procedures and applicable regulatory requirements.
Your Responsibilities will include:
- Coordinate end-to-end HCP training activities across the EMEA region, including scheduling, managing training requests, HCP availability and ensuring the timely progression of physicians through training programs.
- Manage HCP engagement activities and related documentation in compliance with internal policies and regulatory requirements, using the Engage platform for planning, approvals, document management and reporting.
- Organize travel arrangements and logistics for HCP training sessions, working closely with travel agencies, external partners and internal stakeholders to ensure seamless execution.
- Support HCP contract administration, including preparing and managing contracts, monitoring contract validity, tracking contracted days and identifying potential discrepancies.
- Coordinate HCP invoicing and payment processes, ensuring accurate documentation, timely follow-up and resolution of outstanding payments or discrepancies.
- Maintain accurate data in relevant business platforms and prepare regular KPI and operational reports covering training activities, contracts, invoices, payments and other key indicators.
- Manage purchasing and accounting activities, including Purchase Requisitions (PRs), Purchase Orders (POs), invoice processing and expense allocation.
- Support budget monitoring, expense tracking, monthly and quarterly financial reviews, forecasting and accrual preparation in collaboration with Finance teams.
- Collaborate cross-functionally with Medical Education, Marketing, Finance, Compliance, Procurement, IT and Country Business Support teams to ensure efficient and compliant operations.
- Identify opportunities to streamline processes, improve data accuracy and enhance operational efficiency through standardization, digital tools and automation.
- Contribute to knowledge sharing, best practices and effective backup support within the wider EMEA Business Support team.
What are we looking for in you?
- Experience in a similar Business Support, Operations, Coordination or Medical Education role, preferably within the MedTech, Pharma or Healthcare industry.
- Experience in coordinating training activities, travel arrangements, logistics and related administrative processes.
- Fluency in English, both written and spoken; knowledge of additional EMEA languages is an advantage.
- Strong proficiency in Microsoft Office applications (Outlook, Excel, PowerPoint and Word); experience with SharePoint, CRM, event management or HCP engagement platforms (e.g., Engage) is an advantage.
- Excellent organizational, prioritization and time management skills, with strong attention to detail and accuracy.
- Ability to build and maintain effective relationships with cross-functional teams, senior stakeholders, external partners and customers.
- Strong communication and interpersonal skills, with a professional and customer-focused approach.
- A process-oriented mindset with a continuous improvement approach and the ability to identify opportunities for optimization and automation.
- Strong analytical and problem-solving skills, with the ability to work independently, take initiative and manage competing priorities.
- A collaborative and flexible approach, with a willingness to support colleagues and share best practices.
- Ability to work effectively in a fast-paced, dynamic and international environment.
- A Bachelor's or Master's degree in Business Administration, Communication, Sales & Marketing, Accounting, Finance or a related field, or equivalent relevant professional experience.
We offer:
- The opportunity to work for Boston Scientific Poland, certified as a Great Place to Work®, reflecting our commitment to an inclusive, collaborative and high-performing workplace.
- Hybrid work model (3 days in the office) with flexible working hours.
- A truly international and innovative work environment.
- Professional development, mentoring and career growth opportunities.
- Access to advanced tools and systems.
- An attractive benefits package, including:
- Private health care (Lux Med VIP)
- Multisport/Culture card
- Lunch card
- Life insurance
- Language courses
- Employee Assistance Program
- Employee Stock Purchase Plan (ESPP)
- Internal events and charity initiatives
Requisition ID: 636552
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.