Quality Technician
Carrier Global · Hong Kong
- Serve as the primary quality support contact for APAC contract manufacturers, suppliers, and regional offices.
- Support implementation and maintenance of Quality Management System processes, including document control, change control, CAPA, audit support, and nonconformance management.
- Conduct investigations of product nonconformances, manufacturing defects, supplier quality issues, field returns, and customer complaints using structured root cause analysis methodologies.
- Drive corrective and preventive action (CAPA) activities, including containment, root cause determination, corrective action implementation, and effectiveness verification.
- Analyze quality data, identify trends, determine recurring issues, and recommend improvements to products, processes, and suppliers.
- Participate in First Article Inspections (FAI), process validations, product qualifications, and requalification activities associated with product, process, equipment, material, supplier, or manufacturing changes.
- Review and verify manufacturing, inspection, testing, and quality records to ensure compliance with approved specifications and procedures.
- Support supplier quality programs through supplier assessments, audits, corrective action follow-up, quality reviews, and performance monitoring.
- Participate in Material Review Board (MRB) activities and ensure timely evaluation, documentation, and disposition of nonconforming materials and products.
- Develop and maintain inspection methods, sampling plans, test procedures, quality work instructions, and supporting quality documentation.
- Support calibration and measurement system activities, including monitoring calibration status, maintaining equipment records, and ensuring measurement traceability.
- Collect, monitor, and report quality key performance indicators (KPIs) and support continuous improvement initiatives to improve quality, reliability, and operational performance.
- Collaborate with Engineering, Operations, Supply Chain, Product Management, Technical Service, and Customer Service teams to resolve quality-related issues and improve product performance.
- Support internal audits, customer audits, and regulatory inspections by preparing records, evidence packages, and corrective action responses.
- Participate in Lean, Six Sigma, and continuous improvement projects aimed at reducing defects, improving process capability, and enhancing customer satisfaction.
- Provide technical guidance and mentoring to quality technicians and less experienced quality personnel as required.
Qualifications / Essential Knowledge & Skills
- Bachelor’s degree in quality, Electronics, Mechanical Engineering, Manufacturing Engineering, or a related technical discipline preferred.
- Minimum 5 years of experience in quality assurance, quality engineering, manufacturing quality, supplier quality, or electronics manufacturing.
- Experience working with high-volume manufacturing and contract manufacturing environments.
- Knowledge of quality tools and methodologies, including CAPA, Root Cause Analysis, 5 Why, Fishbone, FMEA, SPC, Control Plans, CpK, and PpK analysis.
- Experience conducting supplier assessments, audits, and corrective action management.
- Experience supporting product qualification, process validation, First Article Inspection (FAI), and change control activities.
- Working knowledge of ISO 9001 quality management systems; familiarity with ISO 13485, 21 CFR Part 820, IEC, UL, and ANSI requirements is desirable.
- Knowledge of calibration systems, measurement techniques, and metrological traceability principles.
- Strong analytical, troubleshooting, and problem-solving skills.
- Six Sigma Green Belt certification preferred.
- Proficiency with Microsoft Office applications and quality reporting tools.
- Strong written and verbal communication skills.
- Ability to work independently and effectively within cross-functional and global teams.
Key Characteristics of the T6 Role
- Technical expert and senior individual contributor.
- Leads investigations and quality improvement activities.
- Supports supplier quality and manufacturing quality programs.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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