Claim Support Specialist
Chubb · Toronto
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
KEY OBJECTIVE:
The Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters, brokers, insureds, and vendors.
MAJOR RESPONSIBILITIES:
Fielding incoming calls, emails, and physical mail to the Claim Contact Centre which include general inquiries, processing of new claims reported and acting on items within authority.
Providing initial guidance on new claims process and communicating to insureds expectations and future steps to be taken, as well as sending out acknowledgment letters.
Assigning files based on severity and maintaining an assignment log.
Acting as SME and main point of contact in managing the relationship with our offshore support team, Genpact, on a day-to-day basis.
Providing claims updates on behalf of the department to underwriters, brokers, insureds, and vendors.
Responding to daily task assignments from adjusters within the larger Claims Department to complete various administrative tasks, as assigned.
Acting as liaison and first point of contact for auditors.
Auditing daily financial processing results from each claim discipline to ensure claim files are properly documented and payments are in line with Chubb’s best practices.
Manually entering and verifying banking information received from insureds and claimants.
Reviewing current processes for control/optimization opportunities
Other tasks as assigned.