Payment Support Specialist SG
CIMB Singapore · Singapore
Key Responsibilities:
- Process and/or check inward and outward GIRO and cheque-clearing transactions accurately and within
- prescribed timelines.
- Review inward-clearing cheques for technical compliance and verify customer signatures against
- authorised specimens.
- Process cheque and GIRO arrangements, including Direct Debit Authorisation (DDA), MFT and Standing
- Instructions (SI), as required.
- Perform journal entries and General Ledger (GL) balancing for cheque and GIRO transactions to ensure
- accuracy and completeness.
- Generate cheque and GIRO reports for reconciliation and ensure required operational reports are
- submitted within prescribed timelines.
- Validate USD- and SGD-denominated cheques in accordance with checker requirements.
- Review, process and accurately record pay-out instructions received through INLIS within the prescribed
- cut-off time, with instructions received after cut-off scheduled for the next available processing window.
- Retrieve cheque, GIRO and FAST transaction images as required.
- Attend to internal and external customer enquiries and provide the necessary operational support.
- Extract Vision IP system reports for IT security and audit purposes.
- Handle the issuance of ATM cards and tokens in accordance with established procedures.
- Perform callback duties to verify and confirm customers’ instructions prior to processing, in accordance
- with established procedures
- Perform ad hoc administrative duties, including coordination of stationery and departmental supplies
Key requirements:
- Diploma or equivalent qualification, preferably in Banking, Finance, Business Administration, Accounting or a related discipline.
- Candidates with relevant banking operations experience and a suitable combination of education and practical experience may also be considered.
- Preferably prior experience in banking operations, payment operations, cheque/GIRO clearing, reconciliation or other related back-office functions.
- Fresh diploma holders with strong attention to detail, numerical ability and willingness to learn may also be considered
Key Competencies:
- Strong attention to detail and accuracy, with the ability to identify discrepancies and ensure transactions and instructions are processed correctly.
- Good knowledge of banking operations, particularly cheque and GIRO clearing, reconciliation, journal entries and payment-related processes.
- Strong control and risk awareness, with the ability to follow established procedures, perform required verification and maintain proper operational controls.
- Good communication and customer service skills, including the ability to conduct callback verification professionally and handle internal and external customer enquiries effectively.
- Ability to work under pressure and meet strict cut-off times, while maintaining accuracy and service standards.
- Good reconciliation and numerical skills, with the ability to perform GL balancing, journal entries and investigate discrepancies.
- Proficient in relevant banking and operational systems, with the ability to learn new systems and processes quickly.
- Meticulous, diligent and responsible, with a strong sense of ownership and accountability.
- Good teamwork and interpersonal skills, with the flexibility to support different operational activities and work effectively with internal stakeholders.
- Adaptable and fast learner, with the willingness to take on new responsibilities and respond to changing operational requirements.
- Good organisational and time-management skills, with the ability to prioritise multiple tasks and meet reporting and processing deadlines.