Manager, Learning & Development
Coupang · Taichung
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
Responsible for the establishment and execution of Development plans, to improve the competency of executives and employees, to develop next-generation leaders and key talents.
Key Responsibility
Strategic Ownership & Program Management
- Design, implement, and maintain the overarching training framework for Linehaul, Driver (Fleet), and Sortation Operations.
- Standardize onboarding, skill development, safety protocols, and recurrent training to lower turn-time, increase facility throughput, and reduce safety incidents.
- Establish key performance indicators (KPIs) to measure training effectiveness, return on investment (ROI), and operational readiness across all three pillars.
Leadership & Team Management
- Lead, mentor, and directly manage L&D Specialist/Trainer, assigning project priority and supporting their professional growth.
- Model a "hands-on" leadership style—balancing high-level strategy with directly delivering high-stakes training, conducting audits, and creating content alongside your team member.
Required Qualifications & Competencies
- Experience: 5+ years of progressive L&D, adult education, or operational training experience, specifically within logistics, supply chain, transportation, or warehousing.
- Domain Knowledge: Deep familiarity with warehouse sortation operations, commercial driver fleet training, and linehaul/network routing basics.
- Leadership: 1–3 years of team management experience, with a proven track record of maximizing impact with a lean team.
Recruitment Process and Others
Recruitment Process
- Application Review - Job Fit Interview - Focus Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.