AI Lab Infrastructure and Operations Manager AI 实验室基础设施与运维经理
Cummins · Beijing
Job Summary:
- Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users. Coaches and mentors less experienced team members.
Key Responsibilities:
- Performs routine maintenance, facilitates customization and changes, and ensures system disaster recovery.
- Leads new employee technology setup, including computer setup, delivery, and system access.
- Resolves non-obvious issues and performs authorized changes and upgrades to existing systems.
- Performs preventative maintenance on IT systems and networks, and monitors system performance and accuracy.
- Conducts complex root-cause analysis to identify issues.
- Coaches and mentors less experienced security analysts, and documents knowledge and solutions for use across the organization
- Ensures IT services meet agreed performance, availability, and customer satisfaction standards by monitoring service metrics and proactively addressing issues impacting service quality.
- Collaborates with Service Delivery Leaders and Engineering teams to validate fixes, confirm resolution, and implement preventive measures to avoid future service disruptions.