Senior Platform Support Analyst
Dentsu · Bengaluru
The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.Job Description:
Key responsibilities:
- Delivers Global application services to the business within agreed SLAs
- Contributes to the delivery and implementation of operational projects to support the business
- Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
- Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
- Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
Permanent