Oracle Fusion HCM Application Support
DNV · Gdynia
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You will be the first point of contact for employees, managers and HR users seeking support with Oracle HCM Cloud and related HR systems. You will resolve day-to-day requests, guide users, protect data quality and ensure that more complex issues reach the right specialist team.
Key responsibilities:
- Respond to support requests concerning Oracle HCM Cloud and related HR processes.
- Investigate and resolve common access, data, transaction and reporting issues.
- Guide employees, managers and HR users in using the system and following the correct process.
- Record actions clearly, keep users informed and meet agreed service levels.
- Recognize issues that require specialist support and escalate them with complete, accurate information.
- Create and improve user guidance, knowledge articles and standard support practices.
- Support testing and user communication for system updates and process changes.
About GSS
As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV.
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
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